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The Insolvency (England and Wales) Rules 2016
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9.4.—(1) An application for a debt relief order must be completed and delivered to the official receiver in electronic form and by electronic means.
(2) The preconditions for delivering a document electronically set out in rule 1.45(2) do not apply to applications for debt relief orders.
(3) In the event of any malfunction or error in the operation of the electronic form or means of delivery, the official receiver must inform the competent authorities and approved intermediaries—
(a)that approved intermediaries may complete and deliver applications in hard copy for a specified period; and
(b)of the postal address to which such applications are to be delivered and of any terms or conditions to which the use of the address is subject.
(4) Such an application completed in hard copy may not be delivered by fax.
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