Reviews and Appeals
Application for a review of a decision
22.—(1) Where an Authority notifies a claimant of its decision under regulation 21(1)(a), (b) or (d), the claimant may apply for a review of that decision within 29 days starting with the day on which the Authority issues the notification.
(2) The application must—
(a)be made to the Authority—
(i)in a hard copy form approved by the Authority,
(ii)in an electronic form approved by the Authority, or
(iii)orally by telephone or in person if the Authority offers appropriate facilities for the oral submission of review applications, and
(b)set out the grounds on which it is made.
(3) An application made under paragraph (2)(a)(i) must be sent by post or delivered by hand to the Authority.
(4) An application made under paragraph (2)(a)(ii) must be submitted to the Authority by an electronic means approved by the Authority.
Decision on review
23.—(1) If an Authority receives an application made in accordance with regulation 22 for a review of its original decision, it must review that decision and make a new decision (“decision on review”) which may maintain or be different from the original decision.
(2) The Authority’s decision on review under paragraph (1), and the reasons for that decision, must—
(a)be in hard copy form,
(b)be sent by post or delivered by hand to the claimant, and
(c)inform the claimant of the right the claimant has to appeal against the decision on review to the Upper Tribunal.
Right of appeal
24. A claimant may appeal to the Upper Tribunal against a decision on review made under regulation 23(1) setting out the grounds on which the appeal is made.