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12.—(1) HMRC must send the control results immediately after receiving a request from the customs office of departure where that request is made because that office has not received the control results in accordance with paragraph 11.
(2) HMRC must send their reply within 28 days from the day on which a request was sent to them by the customs office of departure for one or more of the following reasons—
(a)the customs office of departure has not received the notification of arrival of the goods by the expiry of the time-limit for the presentation of the goods mentioned in paragraph 5(2);
(b)the customs office of departure has not received the control results requested in accordance with sub-paragraph (1);
(c)the customs office of departure becomes aware that the notification of arrival of the goods was or the control results were sent in error.
(3) Sub-paragraph (2) applies only if—
(a)the request is sent to HMRC within a period of seven days after the expiry of the time-limit in sub-paragraph (2)(a) or the time-limit applicable by virtue of paragraph 11 to sub-paragraph (2)(b), or
(b)the request is sent without delay to HMRC before the expiry of the time-limit if the customs office of departure receives information that the common transit procedure has not ended correctly, or suspects that to be the case.
(4) HMRC must within 40 days from the date on which it was sent, reply to a request from the customs office of departure where—
(a)the request indicates that HMRC have not provided sufficient information for the common transit procedure to be discharged,
(b)that customs office has, at the latest 28 days after initiating the enquiry procedure, requested the holder of the common procedure to provide that information,
(c)the request indicates that the information provided in reply from the holder of the procedure is not sufficient to discharge the common transit procedure, and
(d)that customs office has immediately sent the request for supplementary information to HMRC.
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