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The Electricity and Gas (Standards of Performance) (Suppliers) (Amendment) Regulations 2019
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- UK Statutory Instruments
- 2019 No. 218
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EXPLANATORY NOTE
(This note is not part of the Regulations)
These Regulations amend the Electricity and Gas (Standards of Performance) (Suppliers) Regulations 2015 (S.I. 2015/1544) (the Principal Regulations).
Regulation 3 inserts new performance standards that must be met by gas and electricity suppliers, as regulations 6A to 6D, into the Principal Regulations. The new performance standards are in relation to the identification of erroneous transfers (as regulation 6A), investigation of erroneous transfers (as regulation 6B), resolution of erroneous transfers (as regulation 6C) and credit balances (as regulation 6D).
Regulation 4 amends regulation 8(1) of the Principal Regulations to extend the provisions, regarding payment obligations for failure to meet the performance standards, to the new performance standards.
Regulation 5 inserts provisions into regulation 9 of the Principal Regulations, in respect of exemptions and limitations to supplier payment obligations for failure to meet the new performance standards.
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