2020 No. 1248
Consumer Credit
The Consumer Credit (Enforcement, Default and Termination Notices) (Coronavirus) (Amendment) Regulations 2020
Made 10th November 2020
Laid before Parliament 11th November 2020
Coming into force 2nd December 2020

The Treasury, in exercise of the powers conferred by sections 76(3), 88(1), 88(4), 98(3), 182(2)(c), and 189(1) of the Consumer Credit Act 1974, make the following Regulations.
1974 c. 39; section 88(4) was amended by the Consumer Credit Act 2006 (c. 14) section 14(2); sections 182(2) and 189(1) were amended by S.I. 2013/1882.

1 Citation and commencement
These Regulations may be cited as the Consumer Credit (Enforcement, Default and Termination Notices) (Coronavirus) (Amendment) Regulations 2020 and come into force on 2nd December 2020.

2 Interpretation
In these Regulations, “the 1983 Regulations” means the Consumer Credit (Enforcement, Default and Termination Notices) Regulations 1983.
S.I. 1983/1561, relevant amending instruments are S.I. 1984/1109, 2006/3094, 2007/1167, 2014/366.

3 Amendment of the 1983 Regulations
The 1983 Regulations are amended in accordance with regulations 4 to 8 below.

4 Content of a default notice
In regulation 2(2)(c), for the words from “8A” to “11”, substitute “and 9 to 13”.

5 Prominence of specified statements
1 Regulation 2(5) is amended as follows.
2 In the opening words—
(a) for “in a form specified in”, substitute “given prominence by”; and
(b) after “heading to the notice”, insert “, sub-heading within the notice”.
3 In sub-paragraph (a), omit from “(whether” to “or otherwise)”.
4 For sub-paragraph (b), substitute—

“(b) such prominence is only to be afforded by bold print or underlining.”

6 Alteration of specified wording
1 Regulation 2(6) is amended as follows.
2 For “The wording in any such statement”, substitute “Where any statement is required to be in a form specified in a Schedule to these Regulations and is reproduced in the notice, its wording”.
3 After “addition”, insert “, in the same letter case”.

7 Permissible alterations
After regulation 2(6), insert—

“6A Despite paragraph (6)—
(a) the words “or a surety” may—
(i) be omitted where there is no surety, or
(ii) be replaced by “or a guarantor” where the surety is a guarantor,
(b) the words “, typically a guarantor,” may be omitted where the surety is not a guarantor.”

8 Form of enforcement, default and termination notices
Schedules 1, 2, and 3 are amended in accordance with the Schedule to these Regulations.

9 Transitional provisions
1 This regulation applies to a notice served in accordance with the requirements of the 1983 Regulations as they were in force immediately prior to commencement of these Regulations.
2 For a period of six months beginning on 2nd December 2020, a notice to which this regulation applies will be deemed to comply with the 1983 Regulations, as amended by these Regulations.
Maggie Throup David Duguid Two of the Lords Commissioners of Her Majesty’s Treasury 10th November 2020

SCHEDULE Amendments to Schedules 1, 2 and 3 to the Consumer Credit (Enforcement, Default and Termination Notices) Regulations 1983
Regulation 8

PART 1 Amendments to Schedule 1
1 Schedule 1 is amended as follows.
2 (1) In paragraph 6, for the wording following “time order—”, substitute—

“If you have difficulty in paying any sum owed under this agreement, you can apply to the court for an order to give you [or a surety] more time to pay any sum owed or take any other action required by this notice. The Government’s Money Advice Service can help you explore this option.
[A surety, typically a guarantor, is someone who provided security to help ensure any amount you owe under this agreement is repaid.]”
Notes:
1 This statement must immediately follow the statement specified in paragraph 6.
2 The creditor or owner must omit the final sentence in square brackets where either regulation 2(6A)(a)(i) or (ii) has been exercised.”

(2) Paragraph 6 is renumbered as paragraph 7.
3 (1) In paragraph 7, for the wording following “form—”, substitute—

“If you are not sure what to do, you should get help as soon as possible. The Government’s Money Advice Service can help you find free debt advice and support.”

(2) Paragraph 7 is renumbered as paragraph 6.
4 For paragraph 8, for the wording following “form—”, substitute—

“Important –you should read this carefully
Notes:
1 This statement must be placed at the top of the notice.
2 This statement must be given prominence in accordance with regulation 2(5).”

PART 2 Amendments to Schedule 2
1 For Schedule 2, substitute—

“SCHEDULE 2 FORM OF DEFAULT NOTICE BEFORE A CREDITOR OR OWNER CAN BECOME ENTITLED, BY REASON OF ANY BREACH BY THE DEBTOR OR HIRER OF A REGULATED AGREEMENT, TO TERMINATE THE AGREEMENT, DEMAND EARLIER PAYMENT OF ANY SUM, RECOVER POSSESSION OF ANY GOODS OR LAND, TREAT ANY RIGHT CONFERRED ON THE DEBTOR OR HIRER BY THE AGREEMENT AS TERMINATED, RESTRICTED OR DEFERRED OR ENFORCE ANY SECURITY
Regulation 2(2)

1 Details of agreement
A description of the agreement sufficient to identify it.

2 Parties to agreement
(1) The name and a postal address of the creditor or owner.
(2) The name and a postal address of the debtor or hirer.

3 Details of breach of agreement and action required to remedy, or pay compensation for, the breach
A specification of—
(a) the provision of the agreement alleged to have been breached; and
(b) the nature of the alleged breach of the agreement, specifying clearly the matters complained of; and either
(c) if the breach is capable of remedy, what action is required to remedy it and the date, being a date not less than fourteen days after the date of service of the notice, before which that action is to be taken; or
(d) if the breach is not capable of remedy, the sum (if any) required to be paid as compensation for the breach and the date, being a date not less than fourteen days after the date of service of the notice, before which it is to be paid.

4 Action by the creditor or owner to be ineffective if breach remedied or compensation paid
Where any action is specified under paragraph 3(c) or (d) as required to be taken, a statement that the provision for the taking of any action by the creditor or owner such as is mentioned in paragraph 6 will be ineffective if the breach is duly remedied or the compensation is duly paid in the following form—

“If the action required by this notice is taken before the date shown, the action below will not be taken in respect of the breach.”

Notes:
1 This statement must follow the specification under paragraph 3(c) or (d) of any action required to be taken.
2 This statement must be followed by the statement required by paragraph 5.
3 The wording in bold print must be given prominence in accordance with regulation 2(5).

5 Consequences of failure to comply with default notice
Where any action is specified under paragraph 3(c) or (d) as required to be taken, a statement indicating the consequences of the failure by the debtor or hirer to comply with the default notice in the following form—

“If you do not take the action required by this notice before the date shown then the further action set out below may be taken against you [or a surety].
[A surety, typically a guarantor, is someone who provided security to help ensure any amount you owe under this agreement is repaid.]”

Notes:
1 This statement must be followed by the specification under paragraph 6 of the further action intended to be taken by the creditor or owner.
2 The creditor or owner must omit the words in square brackets if there is no specification under paragraph 6(e) of any action intended to be taken to enforce any security.
3 The creditor or owner must omit the final sentence in square brackets where either regulation 2(6A)(a)(i) or (ii) has been exercised.
4 The wording in bold print must be given prominence in accordance with regulation 2(5).

6 Action intended to be taken by creditor or owner
A clear and unambiguous statement by the creditor or owner indicating, if any action specified under paragraph 3(c) or (d) as required to be taken is not duly taken or if no such action is required to be taken, the action which the creditor or owner intends to take by reason of the breach by the debtor or hirer of the agreement—
(a) to terminate the agreement;
(b) to demand earlier payment of any sum;
(c) to recover possession of any goods or land;
(d) to treat any right conferred on the debtor or hirer by the agreement as terminated, restricted or deferred;
(e) to enforce any security;
(f) to enforce any provision of the agreement which becomes operative only on a breach of another provision of the agreement as specified in the notice,
at any time on or after the date specified under paragraph 3(c) or (d), or, if no action is specified under that paragraph as required to be taken, indicating the date, being a date not less than fourteen days after the date of service of the notice, on or after which the creditor or owner intends to take any action indicated in this paragraph.

7 Retaking of protected hire-purchase etc, goods
In the case of a hire-purchase or conditional sale agreement relating to goods,
(a) made on or after 19th May 1985, where the property in the goods remains in the creditor; or
(b) made before 19th May 1985, where the debtor has not put an end to the agreement by virtue of any right vested in the debtor and where the total amount payable under the agreement does not exceed £7,500,
a statement in the following form—

“But if you have paid at least one-third of the total amount payable under the agreement set out below (or any installation charge plus one-third of the rest of the amount payable), the creditor may not take back the goods against your wishes unless the creditor gets a court order. (In Scotland, the creditor may need to get a court order at any time.) If the creditor does take them without your consent or a court order, you have the right to get back all the money you have paid under the agreement set out below.
If you are unsure whether you have repaid at least one-third of the total price of the goods, contact the creditor who will provide you with this information free of charge.”

Note:
This statement must follow the specification under paragraph 6 of the further action intended to be taken by the creditor and be followed by—
(a) either
(i) the total amount payable under the agreement, or
(ii) where there is an installation charge, separately, the amount of the installation charge and the rest of the total amount payable under the agreement; and
(b) the total amount that the debtor has paid to the creditor by the date of the giving of the notice.

8 Requiring earlier payment of any sum
Where a sum of money is required to be paid under the notice,
(a) the amount of the sum before deducting the amount of any rebate on early settlement;
(b) where any rebate on early settlement is allowable under the agreement or by virtue of section 95 of the Act—
(i) the amount of the rebate allowable calculated on the assumption that early settlement takes place on the date specified in the notice for earlier payment of the sum; and
(ii) the total amount to be paid after taking into account the amount of any rebate on early settlement, namely the difference between the amount shown in paragraph (a) above and the amount shown in sub-paragraph (i).

9 Ending the agreement
Where the agreement is a hire-purchase or conditional sale agreement, a statement in the following form—

“You [may] have the right to end this agreement at any time before the final payment falls due.
This right may be lost if you do not act before the date shown (after which we may take action).
If the date for final payment has not passed and you wish to end this agreement, you should write to the person to whom you make your payments. [You will need to pay [insert amount] if you wish to end this agreement by the date shown and we will be entitled to the return of the goods. You will also be liable for costs if you have not taken reasonable care of the goods.]
If you end this agreement, this will not necessarily terminate any insurance finance agreements that are linked to this agreement.”

Notes:
1 The creditor must omit the word “may” in square brackets in the case of a hire purchase agreement.
2 The creditor must insert the sentence in square brackets where the debtor’s right to terminate under section 99 of the Act subsists.
3 The creditor must insert the amount to be paid by the debtor in the place indicated, calculated in accordance with the provisions of sections 99(2) and 100 of the Act and on the assumption that the debtor terminates the agreement on the date shown in this notice.

10 General
A statement in the following form—

“If you are not sure what to do, you should get help as soon as possible. The Government’s Money Advice Service can help you find free debt advice and support, or you can contact the organisations listed in the Financial Conduct Authority’s information sheet, which is provided alongside this letter. This information sheet also contains important information about your rights. If it is not included, you should contact us to get one.”

Note:
This statement must precede the statements in paragraphs 11 and 12.

11 Time order
A statement in the following form indicating that the debtor or hirer is entitled to apply under section 129 of the Act in England and Wales to the county court, in Scotland to the sheriff court or in Northern Ireland to the High Court or the county court for a time order—

“If you have difficulty in paying any sum owed under this agreement, you can apply to the court for an order to give you [or a surety] more time to pay any sum owed or take any other action required by this notice. The free advice services referred to in this notice and in the Financial Conduct Authority’s information sheet can help you explore this option.
[A surety, typically a guarantor, is someone who provided security to help ensure any amount you owe under this agreement is repaid.]”

Notes:
1 The creditor or owner must omit the words in square brackets if there is no specification under paragraph 6(e) of any action intended to be taken to enforce any security.
2 The creditor or owner must omit the final sentence in square brackets where either regulation 2(6A)(a)(i) or (ii) has been exercised.

Interest payable after a judgment
12 Where an agreement makes provision for the charging of post-judgment interest in connection with a judgment sum, a statement in the following form—

“We need to let you know that if we took legal action against you and a court decided you must pay us the money owed under the agreement, you may end up paying more than just the money owed under the agreement. This is because you will have to pay the amount owed under the agreement plus interest from the date of the court decision, until the total amount is paid off in full.”

13 A statement in the following form—

“Important—you should read this carefully”

Notes:
1 This statement must be placed at the top of the notice.
2 This statement must be given prominence in accordance with regulation 2(5).”

PART 3 Amendments to Schedule 3
1 Schedule 3 is amended as follows.
2 (1) In paragraph 6, for the wording following “time order—”, substitute—

““If you have difficulty in paying any sum owed under this agreement, you can apply to the court for an order to give you [or a surety] more time to pay any sum owed or take any other action required by this notice. The Government’s Money Advice Service can help you explore this option.
[A surety, typically a guarantor, is someone who provided security to help ensure any amount you owe under this agreement is repaid.]”

Notes:
1 This statement must immediately follow the statement specified in paragraph 6.
2 The creditor or owner must omit the final sentence in square brackets where either regulation 2(6A)(a)(i) or (ii) has been exercised.”
(2) Paragraph 6 is renumbered as paragraph 7.
3 (1) In paragraph 7, for the wording following “form—”, substitute—

“If you are not sure what to do, you should get help as soon as possible. The Government’s Money Advice Service can help you find free debt advice and support.”

(2) Paragraph 7 is renumbered as paragraph 6.
4 In paragraph 8, for the wording following “form—”, substitute—

“Important –you should read this carefully”

Notes:
1 This statement must be placed at the top of the notice.
2 This statement must be given prominence in accordance with regulation 2(5).

EXPLANATORY NOTE
(This note is not part of the Regulations)
These Regulations amend the Consumer Credit (Enforcement, Default and Termination Notices) Regulations 1983 (the “1983 Regulations”) which prescribe the form of the notices which have to be given under sections 76, 87 and 98 of the Consumer Credit Act 1974 (the ‘Act’) by a creditor or owner before taking certain action to enforce or terminate an agreement regulated by the Act.
Regulation 5 amends the requirements to give prominence to certain lettering in a notice by restricting the amount of text which must be made prominent and restricting the methods for doing so to bold print or underlining. Regulation 6 prohibits statements reproduced in a notice using capital letters for text given in lower case. Regulation 7 provides options to replace the word “surety” where it would otherwise appear in a notice.
Regulation 9 provides for a six-month transitional period in which notices will continue to be effective if made in compliance with the requirements of the 1983 Regulations without the amendments made by these Regulations.
The Schedule amends the form of the notices found in Schedules 1 to 3 of the 1983 Regulations. In particular, Part 2 replaces Schedule 2 of the 1983 Regulations, which governs the form of default notices.
A de minimis regulatory impact assessment has been prepared for this instrument. A copy may be obtained either from the Personal Finances and Funds team, HM Treasury, 1 Horse Guards Road, London, SW1A 2HQ or via the website https://www.legislation.gov.uk.