The Channel Tunnel (Arrangements with the Kingdom of the Netherlands) Order 2020

ARTICLE 7Coordination and Co-Operation between Competent Authorities

1.  The Contracting Parties shall:

(e)ensure that Competent authorities shall be available during the operation of the controls referred to in Article 3;

(f)ensure that passengers have access to the appropriate redress procedures for complaints relating to the operation of the controls referred to in Article 3, such complaints being the responsibility of the Destination State.