Provision of information to end users N.I.

4.—(1) Within 30 days beginning with the day on which an intermediary is provided with a scheme benefit (or within 30 days beginning with the day on which these Regulations come into force, whichever is the later), the intermediary must notify each of its end users in writing that it has been provided with a scheme benefit.

(2) The notice must specify—

(a) the amount of the scheme benefit;

(b) the period in respect of which the scheme benefit has been provided;

(c) details of the pass-through requirement;

F1 (d) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

F1 (e) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

F1 (f) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

(g) when and how the intermediary will effect the pass-through;

(h) details of how the end user may resolve any dispute with the intermediary about how the intermediary has complied with the pass-through requirement, including how the intermediary has calculated the pass-through amount;

(i) that the end user may make a complaint to the General Consumer Council for Northern Ireland on any of the following grounds—

(i) the intermediary has not notified the end user in writing that the intermediary has been provided with a scheme benefit;

(ii) the intermediary has not notified the end user in writing of when and how it will effect the pass-through;

(iii) the intermediary has not effected the pass-through within the timeframe specified in regulation 5;

(iv) the intermediary has not otherwise complied with the pass-through requirement;

(j) that if the pass-through amount to which an end user is entitled by virtue of these Regulations is not provided to the end user, it is entitled to recover it from the intermediary as a civil debt pursuant to regulation 8.

(3) An intermediary has complied with the notification requirements in this regulation if and to the extent it has taken reasonable steps to notify an end user but is unable to do so.

Textual Amendments

F1 Reg. 4(2)(d)-(f) omitted (7.12.2022) by virtue of The Energy Bill Relief Scheme Pass-through Requirement (Heat Suppliers) (Amendment) Regulations 2022 (S.I. 2022/1280), regs. 1(2), 13

Commencement Information

I1 Reg. 4 in force at 5.11.2022, see reg. 1(2)