9. After paragraph 2 of Schedule 3 insert—
2A. The contractor must ensure that any new contract or other arrangement relating to telephone services used by—
(a)patients to contact the contractor’s practice for a purpose related to the contract; or
(b)any other person to contact the contractor’s practice in relation to services provided as part of the health service,
is with a supplier specified in the Advanced Telephony Better Purchasing framework(1).”.
https://buyingcatalogue.digital.nhs.uk/advanced-telephony-better-purchase. Hard copies are available from NHS England, Quarry House, Leeds, LS2 7UE.