Section 11

Qualifying institutions

Section 12

Qualifying complaints

Section 13

Designation of operator

Section 14

Duties of designated operator

Section 15

Duties of qualifying institutions

Section 16

Termination of designation

Section 17

Privilege in relation to law of defamation

Section 18

Provision where designation of operator to cease

Section 21

Interpretation

Schedule 1

Conditions to be met by operator of student complaints scheme

Schedule 2

Conditions to be met by student complaints scheme

Schedule 3

Duties of designated operator

Schedule 4

Termination of designation of operator