| Section 11 | Qualifying institutions |
| Section 12 | Qualifying complaints |
| Section 13 | Designation of operator |
| Section 14 | Duties of designated operator |
| Section 15 | Duties of qualifying institutions |
| Section 16 | Termination of designation |
| Section 17 | Privilege in relation to law of defamation |
| Section 18 | Provision where designation of operator to cease |
| Section 21 | Interpretation |
| Schedule 1 | Conditions to be met by operator of student complaints scheme |
| Schedule 2 | Conditions to be met by student complaints scheme |
| Schedule 3 | Duties of designated operator |
| Schedule 4 | Termination of designation of operator |