1. Introductory Text

2. 1. Title, commencement and application

3. 2. Interpretation

4. 3. Matters about which complaints may be made

5. 4. Grounds on which a matter is excluded from investigation

6. 5. Description of individuals who may make a complaint

7. 6. Power of SHOW to investigate a complaint made

8. 7. Procedure to be followed in conduct of investigations

9. 8. Making a determination

10. 9. Alternative resolution of complaints

11. 10. Consultation and co-operation with other persons

12. 11. Manner in which determinations and special reports are to be communicated and published

13. Signature

14. Explanatory Note