Procedure to be followed in conduct of investigations7

1

If SHOW decides to investigate a complaint, SHOW must:

a

give the social landlord an opportunity to comment on any allegations contained in the complaint; and

b

give any other person who is alleged in the complaint to have taken or authorised the action complained of an opportunity to comment on any allegations relating to that person.

2

An investigation in accordance with these Regulations must be conducted in private.

3

The procedure for conducting an investigation is to be that which SHOW considers appropriate in the circumstances of the case.

4

For the purposes of an investigation SHOW may request the social landlord and any person considered able to supply information or produce a document relevant to the investigation to do so.

5

For the purposes of an investigation SHOW may request:

a

the attendance and examination of witnesses; and

b

the production of documents.

6

Failure to comply with paragraphs (4) and (5) mean SHOW may draw such inferences as SHOW considers appropriate.

7

SHOW may request any person considered appropriate to provide any facility as may be reasonably required for the purposes of an investigation.