Procedure to be followed in conduct of investigations7
1
If SHOW decides to investigate a complaint, SHOW must:
a
give the social landlord an opportunity to comment on any allegations contained in the complaint; and
b
give any other person who is alleged in the complaint to have taken or authorised the action complained of an opportunity to comment on any allegations relating to that person.
2
An investigation in accordance with these Regulations must be conducted in private.
3
The procedure for conducting an investigation is to be that which SHOW considers appropriate in the circumstances of the case.
4
For the purposes of an investigation SHOW may request the social landlord and any person considered able to supply information or produce a document relevant to the investigation to do so.
5
For the purposes of an investigation SHOW may request:
a
the attendance and examination of witnesses; and
b
the production of documents.
6
Failure to comply with paragraphs (4) and (5) mean SHOW may draw such inferences as SHOW considers appropriate.
7
SHOW may request any person considered appropriate to provide any facility as may be reasonably required for the purposes of an investigation.