4. Each local authority must designate a senior officer to be responsible for seeking to ensure compliance with the arrangements made by the local authority under these Regulations.
5.—(1) Each local authority must appoint a person, in the Regulations referred to as a complaints officer, to manage the procedures for handling and considering representations and in particular—
(a)to perform the functions of the complaints officer under these Regulations;
(b)to perform such other functions in relation to representations as the local authority may require; and
(c)to co-operate with such other persons or bodies as may be necessary in order to investigate representations.
(2) The functions of the complaints officer may be performed by any person authorised by the local authority to act on behalf of the complaints officer.
(3) A complaints officer may be—
(a)a person who is not an employee of the local authority; and
(b)appointed as complaints officer for more than one body.
6. Each local authority must ensure that their staff are informed about and appropriately trained in the operation of the representations procedure.