19. Each local authority must monitor the arrangements that they have made with a view to ensuring that the local authority complies with these Regulations by keeping a record of each representation received, the outcome of each representation, and whether there was compliance with the time limits specified in regulations 15 and 18.
20.—(1) Each local authority must prepare an annual report on their performance in handling and consideration of representations for the purposes of—
(a)monitoring compliance with these Regulations, and
(b)improving the handling and consideration of representations.
(2) The first report referred to in paragraph (1) must be compiled within 12 months of the date of the coming into force of these Regulations.