In these Regulations—

• “the Act” (“y Ddeddf”) means the Health and Social Care (Community Health and Standards) Act 20033;

• “appropriate office” (“swyddfa briodol”) means in relation to an establishment or agency—

  1. a

     if an office has been specified under regulation 14(3) for the area in which the establishment or agency is situated, that office;

  2. b

     in any other case, any other office of the National Assembly.

• “child” (“plentyn”) means a person under the age of 18;

• “complaints officer” (“swyddog cwynion”) means the person appointed under regulation 6;

• “complaints procedure” (“gweithdrefn gwynion”) means the arrangements made under regulation 4;

• “disciplinary proceedings” (“achos disgyblu”) means any procedure for disciplining employees adopted by a local authority;

• “former complaints procedure” (“gweithdrefn gwynion flaenorol”) means the complaints procedure under section 7B of the Local Authority Social Services Act 19704;

• “local authority” (“awdurdod lleol”) means a county council or county borough council;

• “National Assembly” (“Cynulliad Cenedlaethol”) means the National Assembly for Wales;

• “partnership agreement” (“cytundeb partneriaeth”) means an agreement between a local authority and an NHS body made under the provisions of section 31 of the Health Act 19995 and the National Health Service Bodies and Local Authorities Partnership Arrangements (Wales) Regulations 20006;

• “service user” (“defynddiwr y gwasanaeth”) means any person who may make a complaint under regulation 9(1);

• “social services functions” (“swddogaethau gwasanaethau cymdeithasol”) means the list of functions set out in Schedule 1 to the Local Authority Social Services Act 1970;

• “staff” (“staff”) means any person who is employed by or engaged to provide services to a local authority; and

• “working day” (“diwrnod gwaith”) means a day except Saturday, Sunday, Christmas Day, Boxing Day, Good Friday or a day which is a bank holiday under the Banking and Financial Dealings Act 19717.