Search Legislation

The National Health Service (General Dental Services Contracts) (Wales) Regulations 2006

 Help about what version

What Version

  • Latest available (Revised) - English
  • Latest available (Revised) - Welsh
  • Original (As made) - English
  • Original (As made) - Welsh
 Help about advanced features

Advanced Features

 Help about opening options

Opening OptionsExpand opening options

Changes over time for: Paragraph 13B

 Help about opening options

Alternative versions:

Changes to legislation:

There are outstanding changes not yet made by the legislation.gov.uk editorial team to The National Health Service (General Dental Services Contracts) (Wales) Regulations 2006. Any changes that have already been made by the team appear in the content and are referenced with annotations. Help about Changes to Legislation

[F1– Cost of relevant callsE+W

13B.(1) The contractor must not enter into, renew or extend a contract or other arrangement for telephone services unless it is satisfied that, having regard to the arrangement as a whole, persons will not pay more to make relevant calls to the practice than they would to make equivalent calls to a geographical number.

(2) Where a contractor is party to an existing contract or other arrangement for telephone services under which persons making relevant calls to the practice call a number which is not a geographical number, the contractor must comply with sub-paragraph (3).

(3) The contractor must—

(a)before 1 March 2017, review the arrangement and consider whether, having regard to the arrangement as a whole, persons pay more to make relevant calls than they would to make equivalent calls to a geographical number; and

(b)if the contractor so considers, take all reasonable steps, including in particular considering the matters specified in sub-paragraph (4), to ensure that, having regard to the arrangement as a whole, persons will not pay more to make relevant calls than they would to make equivalent calls to a geographical number.

(4) The matters referred to in sub-paragraph (3)(b) are—

(a)varying the terms of the contract or arrangement;

(b)renegotiating the terms of the contract or arrangement; and

(c)terminating the contract or arrangement.

(5) If despite taking all reasonable steps referred to in sub-paragraph (3)(b), it has not been possible to ensure that, having regard to the arrangement as a whole, persons will not pay more to make relevant calls to the practice than they would to make equivalent calls to a geographical number, the contractor must consider introducing a system under which if a caller asks to be called back, the contractor will do so at the contractor’s expense.

(6) In this paragraph—

(a)“existing contract or other arrangement” means a contract or arrangement that was entered into prior to 1 March 2016 and which remains in force on 1 March 2016;

(b)“geographical number” means a number which has a geographical area code as its prefix; and

(c)“relevant calls” means calls—

(i)made by patients to the practice for any reason related to services provided under the contract, and

(ii)made by persons, other than patients, to the practice in relation to services provided as part of the health service.]

Back to top

Options/Help