Investigation of outstanding complaints
21. –
(1) Subject to paragraph (2), where before 1 April 2006 a complaint had been made in accordance with the provisions in the pilot scheme agreement which give effect to the procedure set out in the PDS Directions, that complaint must, from 1 April 2006 be investigated or continue to be investigated by the succeeding contractor in accordance with the terms of the pilot scheme agreement as it had effect on 31 March 2006.
(2) In a case where there is no succeeding contractor, the complaint must be investigated by the Local Health Board in whose area the personal dental services were provided.
(3) Where a complaint falls to be investigated by a Local Health Board as a consequence of paragraph (2), the investigation will be carried out in accordance with the Directions to Local Health Boards on dealing with complaints about Family Health Service Practitioners.