http://www.legislation.gov.uk/wsi/2011/704/regulation/16
The National Health Service (Concerns, Complaints and Redress Arrangements) (Wales) Regulations 2011
National Health Service (NHS)
Primary health care
Health and safety requirements
Mental health trusts
NHS management
NATIONAL HEALTH SERVICE, WALES
2023-04-26
Statute Law Database
2011-04-01
The National Health Service (Concerns, Complaints and Redress Arrangements) (Wales) Regulations 2011 (“the Regulations”) make new arrangements for the notification and consideration of and response to concerns notified by persons in respect of services provided by or under arrangements with the National Health Service in Wales.
The National Health Service (Concerns, Complaints and Redress Arrangements) (Wales) Regulations 2011
Rheoliadau'r Gwasanaeth Iechyd Gwladol (Trefniadau Pryderon, Cwynion ac Iawn) (Cymru) 2011
reg. 3(1)
The National Health Service (Concerns, Complaints and Redress Arrangements) (Wales) (Amendment) Regulations 2023
Rheoliadau’r Gwasanaeth Iechyd Gwladol (Trefniadau Pryderon, Cwynion ac Iawn) (Cymru) (Diwygio) 2023
reg. 2(3)(a)
reg. 1(2)
The National Health Service (Concerns, Complaints and Redress Arrangements) (Wales) Regulations 2011
Rheoliadau'r Gwasanaeth Iechyd Gwladol (Trefniadau Pryderon, Cwynion ac Iawn) (Cymru) 2011
reg. 3(2)
(3)
The National Health Service (Concerns, Complaints and Redress Arrangements) (Wales) (Amendment) Regulations 2023
Rheoliadau’r Gwasanaeth Iechyd Gwladol (Trefniadau Pryderon, Cwynion ac Iawn) (Cymru) (Diwygio) 2023
reg. 2(3)(b)
reg. 1(2)
The National Health Service (Concerns, Complaints and Redress Arrangements) (Wales) Regulations 2011
Rheoliadau'r Gwasanaeth Iechyd Gwladol (Trefniadau Pryderon, Cwynion ac Iawn) (Cymru) 2011
reg. 14(1)(k) and word
The National Health Service (Concerns, Complaints and Redress Arrangements) (Wales) (Amendment) Regulations 2023
Rheoliadau’r Gwasanaeth Iechyd Gwladol (Trefniadau Pryderon, Cwynion ac Iawn) (Cymru) (Diwygio) 2023
reg. 2(5)(e)
reg. 1(2)
The National Health Service (Concerns, Complaints and Redress Arrangements) (Wales) Regulations 2011
Rheoliadau'r Gwasanaeth Iechyd Gwladol (Trefniadau Pryderon, Cwynion ac Iawn) (Cymru) 2011
reg. 22(7)
The Duty of Candour Procedure (Wales) Regulations 2023
Rheoliadau’r Weithdrefn Dyletswydd Gonestrwydd (Cymru) 2023
reg. 14(5)(c)
reg. 1(2)
The National Health Service (Concerns, Complaints and Redress Arrangements) (Wales) Regulations 2011
Rheoliadau'r Gwasanaeth Iechyd Gwladol (Trefniadau Pryderon, Cwynion ac Iawn) (Cymru) 2011
reg. 34(1)(cb)
The Health and Care Act 2022 (Further Consequential Amendments) (No. 2) Regulations 2023
reg. 48(2)
reg. 1(1)
The National Health Service (Concerns, Complaints and Redress Arrangements) (Wales) Regulations 2011
Rheoliadau'r Gwasanaeth Iechyd Gwladol (Trefniadau Pryderon, Cwynion ac Iawn) (Cymru) 2011
reg. 34(1)(cb)
The Health and Care Act 2022 (Further Consequential Amendments) (No. 2) Regulations 2023
reg. 49(2)
reg. 1(1)
The National Health Service (Concerns, Complaints and Redress Arrangements) (Wales) Regulations 2011
Rheoliadau'r Gwasanaeth Iechyd Gwladol (Trefniadau Pryderon, Cwynion ac Iawn) (Cymru) 2011
reg. 34(1)(ca)-(cc)
The National Treatment Agency (Abolition) and the Health and Social Care Act 2012 (Consequential, Transitional and Saving Provisions) Order 2013
Sch. 2
para. 162(1)(b)
art. 1(2)
The National Health Service (Concerns, Complaints and Redress Arrangements) (Wales) Regulations 2011
Rheoliadau'r Gwasanaeth Iechyd Gwladol (Trefniadau Pryderon, Cwynion ac Iawn) (Cymru) 2011
reg. 34(1)(ca)-(cc)
The National Treatment Agency (Abolition) and the Health and Social Care Act 2012 (Consequential, Transitional and Saving Provisions) Order 2013
Sch. 2
para. 162(2)(b)
art. 1(2)
The National Health Service (Concerns, Complaints and Redress Arrangements) (Wales) Regulations 2011
Rheoliadau'r Gwasanaeth Iechyd Gwladol (Trefniadau Pryderon, Cwynion ac Iawn) (Cymru) 2011
reg. 34(1)(ca)
The Health and Care Act 2022 (Consequential and Related Amendments and Transitional Provisions) Regulations 2022
reg. 52(2)
reg. 1(2)
The National Health Service (Concerns, Complaints and Redress Arrangements) (Wales) Regulations 2011
Rheoliadau'r Gwasanaeth Iechyd Gwladol (Trefniadau Pryderon, Cwynion ac Iawn) (Cymru) 2011
reg. 34(1)(ca)
The Health and Care Act 2022 (Consequential and Related Amendments and Transitional Provisions) Regulations 2022
reg. 53(2)
reg. 1(2)
PART 3NATURE AND SCOPE OF THE ARRANGEMENTS FOR HANDLING CONCERNS
Withdrawal of concernsI116
1
A concern may be withdrawn at any time by the person who notified the concern and the withdrawal may be notified—
a
in writing;
b
electronically; or
c
verbally, either by telephone or in person.
2
The responsible body must as soon as practicable write to the person who has withdrawn a concern verbally to confirm the verbal withdrawal of a concern.
3
Where a concern has been withdrawn, a responsible body may nevertheless continue to investigate any issues raised by a concern in accordance with Part 5, should the responsible body consider that it is necessary to do so.