3. Any arrangements set up under these Regulations for the handling and investigation of concerns must be such as to ensure that—
(a)there is a single point of entry for the submission of concerns;
(b)concerns are dealt with efficiently and openly;
(c)concerns are properly investigated;
(d)provision should be made to establish the expectations of the person notifying the concern and to seek to secure their involvement in the process;
(e)persons who notify concerns are treated with respect and courtesy;
(f)persons who notify concerns are advised of—
(i)the availability of assistance to enable them to pursue their concern;
(ii)advice as to where they may obtain such assistance, if it is required; and
(iii)the name of the person in the relevant responsible body who will act as their contact throughout the handling of their concern;
(g)a Welsh NHS body must give consideration to the making of an offer of redress in accordance with Part 6 where its investigation into the matters raised in a concern reveal that there is a qualifying liability;
(h)persons who notify concerns receive a timely and appropriate response;
(i)persons who notify concerns are advised of the outcome of the investigation;
(j)appropriate action is taken in the light of the outcome of the investigation; and
(k)account is taken of any guidance that may be issued from time to time by the Welsh Ministers.