S.I.2006/489 (W.58).

Sch. 2 para. 5 in force at 1.4.2011, see reg. 1(2)

http://www.legislation.gov.uk/wsi/2011/704/schedule/2/paragraph/5The National Health Service (Concerns, Complaints and Redress Arrangements) (Wales) Regulations 2011National Health Service (NHS)Primary health careHealth and safety requirementsMental health trustsNHS managementNATIONAL HEALTH SERVICE, WALES2023-04-26Statute Law Database2011-04-01The National Health Service (Concerns, Complaints and Redress Arrangements) (Wales) Regulations 2011 (“the Regulations”) make new arrangements for the notification and consideration of and response to concerns notified by persons in respect of services provided by or under arrangements with the National Health Service in Wales.SCHEDULE 2CONSEQUENTIAL AND TRANSITIONAL PROVISIONS5Amendment of the National Health Service (Personal Dental Services Agreements) (Wales) Regulations 20061

The National Health Service (Personal Dental Services Agreements) (Wales) Regulations 2006 is amended as follows.

2

In Schedule 3 (other contractual terms)—

a

in Part 5 (Records, Information, Notifications and Rights of Entry), for paragraph 35(1)(c) (Patient information) substitute—

c

information about the procedure for notifying concerns in accordance with Part 5A or, in respect of complaints made prior to 1 April 2011,, the complaints procedure which it operates in accordance with Part 6 giving, in the case of a complaint under Part 6, the name and title of the person nominated in accordance with paragraph 50(2)(a) or, in the case of a notification of a concern, the name of the person designated as the senior investigations manager under regulation 8 of the National Health Service (Concerns, Complaints and Redress Arrangements) (Wales) Regulations 2011.

;

b

before Part 6 (Complaints) insert—

Part 5AConcerns Notified On or After 1 April 201146A

The contractor must establish and operate arrangements which meet the requirements of the National Health Service (Concerns, Complaints and Redress Arrangements) (Wales) Regulations 2011 to deal with any concerns notified on or after 1 April 2011 about any matter reasonably connected with the provision of services under the contract.

;

c

in Part 6 (complaints)—

i

for the heading relating to paragraph 47 (Complaints procedure), substitute—

Complaints received prior to 1 April 2011

;

ii

in paragraph 47 (Complaints procedure), in sub-paragraph (1) for the words from “The contractor” to “the agreement” substitute—

As regards complaints relating to any matter reasonably connected with the provision of services under the agreement which are received before 1 April 2011, the contractor must operate a complaints procedure

;

iii

in paragraph 51 (Co-operation with investigations)—

aa

after “complaint” in each place it occurs insert “or concern notified in accordance with the National Health Service (Concerns, Complaints and Redress Arrangements) (Wales) Regulations 2011”; and

bb

for sub-paragraph (1)(a)(iii) substitute—

iii

the Welsh Ministers; and

iv

the Public Services Ombudsman for Wales;

; and

d

in Part 7 (Dispute Resolution), in paragraph 54 (dispute resolution: non NHS contracts), for “complaints procedure pursuant to Part 6” substitute “procedures for notifying concerns or making complaints pursuant to Parts 5A or 6”.

3

In Schedule 4 (Patient Information Leaflet), for paragraph 16 substitute—

16

How patients may—

1

in respect of complaints made prior to 1 April 2011 make a complaint in accordance with the provisions of Part 6 of Schedule 3;

2

in respect of concerns notified on or after 1 April 2011 notify a concern in accordance with the provisions of the National Health Service (Concerns, Complaints and Redress Arrangements) (Wales) Regulations 2011; or

3

comment on the provision of service.

.

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<hcontainer name="schedules" eId="d4e278" period="#period1">
<hcontainer name="schedule" eId="schedule-2" period="#period1">
<num>SCHEDULE 2</num>
<heading>CONSEQUENTIAL AND TRANSITIONAL PROVISIONS</heading>
<paragraph eId="schedule-2-paragraph-5" period="#period1">
<num>
<noteRef href="#key-6ea6dc30812fa4b6a27e02e1804571c5" marker="I1" class="commentary I"/>
5
</num>
<heading>Amendment of the National Health Service (Personal Dental Services Agreements) (Wales) Regulations 2006</heading>
<subparagraph eId="schedule-2-paragraph-5-1">
<num>1</num>
<content>
<p>
The National Health Service (Personal Dental Services Agreements) (Wales) Regulations 2006
<noteRef href="#f00034" class="footnote" marker="34"/>
is amended as follows.
</p>
</content>
</subparagraph>
<subparagraph eId="schedule-2-paragraph-5-2">
<num>2</num>
<intro>
<p>In Schedule 3 (other contractual terms)—</p>
</intro>
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<num>a</num>
<content>
<p>in Part 5 (Records, Information, Notifications and Rights of Entry), for paragraph 35(1)(c) (Patient information) substitute—</p>
<p class="BlockAmendment">
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<subparagraph eId="d4e315">
<num>c</num>
<content>
<p>information about the procedure for notifying concerns in accordance with Part 5A or, in respect of complaints made prior to 1 April 2011,, the complaints procedure which it operates in accordance with Part 6 giving, in the case of a complaint under Part 6, the name and title of the person nominated in accordance with paragraph 50(2)(a) or, in the case of a notification of a concern, the name of the person designated as the senior investigations manager under regulation 8 of the National Health Service (Concerns, Complaints and Redress Arrangements) (Wales) Regulations 2011.</p>
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<inline name="AppendText">;</inline>
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<strong>Part 5A</strong>
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<heading>Concerns Notified On or After 1 April 2011</heading>
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<num>46A</num>
<content>
<p></p>
<p>The contractor must establish and operate arrangements which meet the requirements of the National Health Service (Concerns, Complaints and Redress Arrangements) (Wales) Regulations 2011 to deal with any concerns notified on or after 1 April 2011 about any matter reasonably connected with the provision of services under the contract.</p>
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<intro>
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</intro>
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<num>i</num>
<content>
<p>for the heading relating to paragraph 47 (Complaints procedure), substitute—</p>
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<strong>Complaints received prior to 1 April 2011</strong>
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<content>
<p>in paragraph 47 (Complaints procedure), in sub-paragraph (1) for the words from “The contractor” to “the agreement” substitute—</p>
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<p>As regards complaints relating to any matter reasonably connected with the provision of services under the agreement which are received before 1 April 2011, the contractor must operate a complaints procedure</p>
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<inline name="AppendText">;</inline>
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<p>in paragraph 51 (Co-operation with investigations)—</p>
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<num>aa</num>
<content>
<p>after “complaint” in each place it occurs insert “or concern notified in accordance with the National Health Service (Concerns, Complaints and Redress Arrangements) (Wales) Regulations 2011”; and</p>
</content>
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<clause eId="d4e401">
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<p>the Welsh Ministers; and</p>
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<num>iv</num>
<content>
<p>the Public Services Ombudsman for Wales;</p>
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<content>
<p>
in Part 7 (Dispute Resolution), in paragraph 54 (dispute resolution: non
<abbr class="Acronym" title="National Health Service">NHS</abbr>
contracts), for “complaints procedure pursuant to Part 6” substitute “procedures for notifying concerns or making complaints pursuant to Parts 5A or 6”.
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<num>3</num>
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<p>In Schedule 4 (Patient Information Leaflet), for paragraph 16 substitute—</p>
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<num>16</num>
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<p>How patients may—</p>
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<num>1</num>
<content>
<p>in respect of complaints made prior to 1 April 2011 make a complaint in accordance with the provisions of Part 6 of Schedule 3;</p>
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<num>2</num>
<content>
<p>in respect of concerns notified on or after 1 April 2011 notify a concern in accordance with the provisions of the National Health Service (Concerns, Complaints and Redress Arrangements) (Wales) Regulations 2011; or</p>
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</subparagraph>
<subparagraph eId="d4e452">
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<p>comment on the provision of service.</p>
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