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The Independent Health Care (Wales) Regulations 2011
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Privacy, dignity and relationships
18.—(1) The registered person must make suitable arrangements to ensure that the establishment or agency is conducted—
(a)in a manner which respects the privacy and dignity of patients; and
(b)with due regard to the sex, religious persuasion, racial origin, sexual orientation, cultural and linguistic background and any disability of patients.
(2) The registered provider and the registered manager (if any) must each take all reasonable steps to ensure that the establishment or agency is conducted on the basis of good personal and professional relationships—
(a)between each other; and
(b)between each of them and the patients and staff.
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