The Social Care Charges (Direct Payments) (Means Assessment and Determination of Reimbursement or Contribution) (Wales) Regulations 2011

Statement of information about charges

19.—(1) Where a local authority has required D to make a payment of an amount (or altered the amount of the payment) towards the cost of securing the provision of a service, it must provide D with a statement in writing, and in any other accessible format that D reasonably requests.

(2) Any statement provided by a local authority in accordance with this regulation must contain–

(a) a description of the service in respect of which D is being required to pay towards securing the provision;

(b) details of the standard amount which a local authority requires D to pay towards the cost of securing the service;

(c) if the amount of the payment that D is being required to pay is not the standard amount, details of the amount of the payment required;

(d) an explanation of how the amount that D is being required to pay has been calculated (including details of any means assessment undertaken in accordance with these Regulations); and

(e) details of D’s right to challenge or complain about the amount of the payment, or the clarity with which the statement is expressed.

(3) A statement provided in accordance with this regulation must be provided to D—

(a) free of charge; and

(b) within twenty-one days of the date on which the decision to require (or alter) the amount of the payment was made.

(4) In these Regulations a statement is “provided” (“ddarparu”) on the date that it is issued by a local authority.