11.—(1) This paragraph sets out the additional requirements referred to in paragraph 10(1)(o) relating to the provision of specified appliances.
(2) An NHS pharmacist who dispenses specified appliances in the normal course of business must provide a home delivery service in respect of those appliances and, as part of that service—
(a)the NHS pharmacist must offer to deliver the specified appliance to the patient’s home;
(b)if the patient accepts that offer, the delivery must be made with reasonable promptness and at such time as is agreed with the patient;
(c)the specified appliance must be delivered in a package which displays no writing or other markings which could indicate its content; and
(d)the manner of delivery of the package and any supplementary items required by sub-paragraph (3) must not convey the type of appliance being delivered.
(3) In any case where a specified appliance is provided (whether by home delivery or otherwise), the NHS pharmacist must provide a reasonable supply of appropriate supplementary items (such as disposable wipes and disposal bags) and—
(a)must ensure that the patient may, if the patient wishes, consult a person to obtain expert clinical advice regarding the appliance; or
(b)if the NHS pharmacist believes it is appropriate to do so, must—
(i)refer the patient to a prescriber, or
(ii)offer the patient an appliance use review service.
(4) If the NHS pharmacist is unable to provide an appliance use review service in accordance with sub-paragraph (3)(b)(ii), the NHS pharmacist must give the patient the contact details of at least two people who are NHS pharmacists or NHS appliance contractors who are able to arrange for the service to be provided, if these details are known to the NHS pharmacist.
(5) Where an NHS pharmacist provides a telephone care line in respect of the dispensing of any specified appliance, the NHS pharmacist must ensure that during out of hours periods—
(a)advice is made available to patients through that telephone care line; or
(b)the telephone number of NHS Direct Wales, or the website address of NHS Direct Wales(1), are made available to patients through that telephone care line.
(6) For the purposes of this paragraph—
“expert clinical advice” (“cyngor clinigol arbenigol”), in relation to a specified appliance, means advice which is given by a person who is suitably trained and who has relevant experience in respect of the appliance;
“out of hours periods” (“cyfnodau y tu allan i oriau”), in relation to a pharmacy, means the periods outside the periods during which the NHS pharmacist—
is obliged to provide pharmaceutical services at the pharmacy by virtue of paragraph 22(1) or 26(1); or
does provide pharmaceutical services at the pharmacy in accordance with a notification under paragraph 22(2).
Commencement Information
I1Sch. 4 para. 11 in force at 10.5.2013, see reg. 1(2)
NHS Direct Wales telephone number 0845 46 47, website address www.nhsdirect.wales.nhs.uk.