SCHEDULE 4Terms of service for NHS pharmacists who provide pharmaceutical services in particular by the provision of drugs
PART 4Clinical Governance and Complaints
Complaints33
An NHS pharmacist must have in place arrangements which comply with the requirements of the National Health Service (Concerns, Complaints and Redress Arrangements) (Wales) Regulations 201142, for the handling and consideration of any concerns or complaints about a matter connected with the provision of pharmaceutical services by the NHS pharmacist.