PART 3NATURE AND SCOPE OF THE COMPLAINTS PROCEDURE
Time limit for making complaints13
1
Subject to paragraph (2), a complaint must be made no later than 12 months after—
a
the date on which the matter which is the subject of the complaint occurred; or
b
if later, the date on which the matter which is the subject of the complaint came to the notice of the complainant.
2
The time limit in paragraph (1) will not apply if the local authority is satisfied that—
a
the complainant has good reasons for not making the complaint within that time limit; and
b
despite the delay, it is still possible to investigate the complaint effectively and fairly.