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14.—(1) A complaint may be withdrawn at any time by the person who made the complaint and the withdrawal may be notified—
(a)in writing; or
(b)orally, either by telephone or in person.
(2) A local authority must as soon as reasonably practicable write to the person who has withdrawn a complaint orally to confirm the oral withdrawal of a complaint.
(3) Where a complaint has been withdrawn, a local authority may nevertheless continue to investigate any issues raised by a complaint in accordance with Part 4, should the local authority consider that it is necessary to do so.
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