The Representations Procedure (Wales) Regulations 2014

Local authority action upon receipt of representations

16.—(1) A representation may be made orally or in writing.

(2) A local authority must acknowledge receipt of the representation not later than 2 working days after the day on which it receives it.

(3) Where a representation is made orally, the local authority must—

(a) make a formal written record of the representation; and

(b) provide a copy of the written record to the person making the representation.

(4) At the same time that it acknowledges receipt of a representation the local authority must—

(a) provide the person making the representation with—

(i) details of its procedure for considering representations; and

(ii) where relevant, information about advocacy services;

(b) offer to the person making the representation—

(i) assistance and guidance on following the representations procedure or advice on where such assistance and guidance may be obtained; and

(ii) where relevant, help in obtaining an advocate; and

(c) notify the person making the representation that they may request that the local authority considers the representation in accordance with regulation 18.