SCHEDULE 5Standards which deal with Supplementary Matters
PART 1SERVICE DELIVERY STANDARDS
1 | A body publicising service delivery standards |
Standard 149: | You must ensure that a document which records the service delivery standards with which you are under a duty to comply, and the extent to which you are under a duty to comply with those standards, is available—
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2 | A body publishing a complaints procedure |
Standard 150: | You must—
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3 | A body publishing arrangements for oversight, promotion etc. |
Standard 151: | You must—
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4 | A body producing an annual report regarding service delivery standards |
Standard 152: |
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5 | A body publicising the way it intends to comply with service delivery standards |
Standard 153: | You must publish a document on your website which explains how you intend to comply with the service delivery standards with which you are under a duty to comply. |
6 | A body providing information to the Welsh Language Commissioner |
Standard 154: | You must provide any information requested by the Welsh Language Commissioner which relates to your compliance with the service delivery standards with which you are under a duty to comply. |
PART 2POLICY MAKING STANDARDS
7 | A body publicising policy making standards |
Standard 155: | You must ensure that a document which records the policy making standards with which you are under a duty to comply, and the extent to which you are under a duty to comply with those standards, is available—
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8 | A body publishing a complaints procedure |
Standard 156: | You must—
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9 | A body publishing arrangements for oversight |
Standard 157: | You must—
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10 | A body producing an annual report regarding policy making standards |
Standard 158: |
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11 | A body publicising the way it intends to comply with policy making standards |
Standard 159: | You must publish a document on your website which explains how you intend to comply with the policy making standards with which you are under a duty to comply. |
12 | A body providing information to the Welsh Language Commissioner |
Standard 160: | You must provide any information requested by the Welsh Language Commissioner which relates to compliance with the policy making standards with which you are under a duty to comply. |
PART 3OPERATIONAL STANDARDS
13 | A body publicising operational standards |
Standard 161: | You must ensure that a document which records the operational standards with which you are under a duty to comply, and the extent to which you are under a duty to comply with those standards, is available—
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14 | A body publishing a complaints procedure |
Standard 162: | You must—
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15 | A body publishing oversight arrangements, promotion etc. |
Standard 163: | You must—
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16 | A body producing an annual report regarding operational standards |
Standard 164: |
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17 | A body publicising the way it intends to comply with operational standards |
Standard 165: | You must publish a document on your website which explains how you intend to comply with the operational standards with which you are under a duty to comply. |
18 | A body providing information to the Welsh Language Commissioner |
Standard 166: | You must provide any information requested by the Welsh Language Commissioner which relates to compliance with the operational standards with which you are under a duty to comply. |
PART 4RECORD KEEPING STANDARDS
19 | A body publicising record keeping standards |
Standard 167: | You must ensure that a document which records the record keeping standards with which you are under a duty to comply, and the extent to which you are under a duty to comply with those standards, is available—
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20 | A body providing information to the Welsh Language Commissioner |
Standard 168: | You must provide any records you have kept in accordance with the record keeping standards with which you are under a duty to comply to the Welsh Language Commissioner, if the Commissioner asks for those records. |
PART 5INTERPRETING THE STANDARDS
21 | The standards specified in Parts 1 to 4 must be interpreted as follows. |
22 | For the purposes of standards 152, 158 and 164 “financial year” means the body’s own financial year. |
23 | For the purpose of the standards a requirement to produce or publish any written material in Welsh does not mean that material should be produced or published in Welsh only, nor does it mean that the material should be produced in Welsh first (unless that is specifically stated in the standard). |
PART 6SUPPLEMENTARY PROVISION
24 | Complaints procedures |
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25 | Supervisory arrangements |
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26 | Annual reports |
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27 | Publicising the way in which a body intends to comply with standards |
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