PART 6Requirements on service providers as to the information to be provided to individuals on commencement of the provision of care and support
Information about the service19
1
The service provider must prepare a written guide to the service.
2
The guide must be—
a
dated, reviewed at least annually and updated as necessary,
b
in an appropriate language, style, presentation and format, having regard to the statement of purpose for the service,
c
given to all individuals who are receiving care and support,
d
in the case of child who is looked after by a local authority, given to the placing authority, and
e
made available to others on request, unless this is not appropriate or would be inconsistent with the well-being of an individual.
3
The guide must contain the following information—
a
information about how to raise a concern or make a complaint;
b
information about the availability of advocacy services.
4
The service provider must ensure that all individuals receive such support as is necessary to enable them to understand the information contained in the guide.
Service agreement20
1
The service provider must ensure that every individual is given a signed copy of any agreement relating to—
a
the care and support provided to the individual;
b
any other services provided to the individual.
2
The service provider must ensure that individuals receive such support as is necessary to enable them to understand the information contained in any such agreement.