PART 7Requirements on service providers as to the standard of care and support to be provided
Standards of care and support - overarching requirements21.
(1)
The service provider must ensure that care and support is provided in a way which protects, promotes and maintains the safety and well-being of individuals.
(2)
The service provider must ensure that care and support is provided to each individual in accordance with the individual's personal plan.
(3)
The service provider must ensure that care and support is provided in way which—
(a)
maintains good personal and professional relationships with individuals and staff; and
(b)
encourages and assists staff to maintain good personal and professional relationships with individuals.
(4)
If, as a result of a change in the individual's assessed needs, the service provider is no longer able to meet those needs, even after making any reasonable adjustments, the provider must immediately give written notification of this to the individual, any representative, the service commissioner and the placing authority.