8.—(1) The service provider must ensure that there are effective arrangements in place for monitoring, reviewing and improving the quality of care and support provided by the service.
(2) Those arrangements must include arrangements for seeking the views of—
(a)individuals,
(b)any representatives, unless this is not appropriate or would be inconsistent with the individual's well-being,
(c)in the case of an individual who is a child provided with accommodation as part of a care home service, the placing authority,
(d)service commissioners, and
(e)staff,
on the quality of care and support provided by the service and how this can be improved.
(3) When making any decisions on plans for improvement of the quality of care and support provided by the service, the service provider must—
(a)take into account the views of those persons consulted in accordance with paragraph (2), and
(b)have regard to the quality of care report prepared by the responsible individual in accordance with regulation 80(4).