SCHEDULE 1Service Delivery Standards
PART 2STANDARDS THAT RELATE TO OTHER STANDARDS – SPECIAL CONDITIONS
27 | When a compliance notice requires a body to comply with one of the standards listed on a specific row in column 1 of Table 1, that compliance notice must also require that body to comply (in whatever way the Welsh Language Commissioner considers appropriate) with the standard or standards listed in column 2 of that row (or with one or more of those standards where that is stated). |
Row | Column 1 Main standard | Column 2 Reliant standard |
|---|---|---|
(1) | Replying to correspondence Standard 1 | Standard 7 |
(2) | Corresponding with members of the same household Standard 3 | Standard 6 |
(3) | Corresponding with several persons Standard 4 | Standard 6 Standard 7 |
(4) | General standards relating to correspondence Standard 5 | Standard 6 Standard 7 |
(5) | Raising awareness about corresponding in Welsh Standard 7 | Standard 1 |
(6) | Receiving telephone calls Standard 9 | One or more of the following: Standard 10 Standard 11 |
(7) | Receiving telephone calls Standard 10 or 11 | Standard 9 Standard 14 |
(8) | Raising awareness about telephone services in Welsh Standard 14 | One or more of the following: Standard 10 Standard 11 and also Standard 16, and Standard 17 |
(9) | Meetings with one person Standard 24 | One or more of the following: Standard 24A Standard 24B |
(10) | Meetings with one person Standard 24A or 24B | Standard 24 |
(11) | Meetings with one person Standard 26 | One or more of the following: Standard 26A Standard 26B |
(12) | Meetings with one person Standard 26A or 26B | Standard 26 |
(13) | Meetings with more than one person Standard 27 | One or more of the following: Standard 27A Standard 27B Standard 27C and also one of more of the following; Standard 27CH Standard 27D |
(14) | Meetings with more than one person Standard 27A, 27B, 27C, 27CH or 27D | Standard 27 |
(15) | Meetings with more than one person Standard 29 | One or more of the following: Standard 29A Standard 29B |
(16) | Meetings with more than one person Standard 29A or 29B | Standard 29 |
(17) | Public meetings Standard 30 | Standard 33 |
(18) | Public meetings Standard 33 | Standard 30 |
(19) | Public lectures Standard 40 | Standard 40A |
(20) | Public lectures Standard 40A | Standard 40 |
(21) | Documents Standard 43, 44, 45, 46, 47, 48 or 50 | Standard 51 Standard 52 |
(22) | Forms Standard 53 | Standard 53A Standard 53B |
(23) | Websites Standard 55, 56 or 57 | Standard 58 |
(24) | Signs Standard 65 or 66 | Standard 67 |
(25) | Reception Standard 68 | Standard 71 Standard 72 |
(26) | Reception Standard 69 | Standard 69A |
(27) | Reception Standard 70 | Standard 71 |
(28) | Raising awareness of Welsh-language services in a reception Standard 71 | One or more of the following: Standard 68 Standard 70 |
(29) | Grants and financial assistance Standard 76 | Standard 76A Standard 79 |
(30) | Grants and financial assistance Standard 77 or 78 | Standard 76 Standard 76A |
(31) | Contracts Standard 81 | Standard 81A Standard 84 |
(32) | Contracts Standard 82 or 83 | Standard 81 Standard 81A |
(33) | Written work in Welsh Standard 90 | Standard 90A |
(34) | Written work in Welsh Standard 90A | Standard 90 |
(35) | Student accommodation Standard 92 | Standard 92A |
(36) | Student accommodation Standard 92A | Standard 92 |
28 | (1)Paragraph 28(2) applies if a compliance notice requires a body to comply with one or more of the standards listed on a specific row in column 1 of Table 2 and with one or more of the standards listed on the same row in column 2. (2)If the compliance notice requires the body to comply with a standard listed in column 2 in respect of a meeting (or in respect of a meeting of a particular kind) the compliance notice must not require the body to comply with a standard listed on the same row in column 1 in respect of that meeting (or in respect of a meeting of that kind). |
Row | Column 1 | Column 2 |
|---|---|---|
(1) | Meetings with one person Standard 23, 24, 24A or 24B | Meetings with one person relating to complaints, disciplinary proceedings or student support Standard 25, 26, 26A or 26B |
(2) | Meetings with more than one person Standard 27, 27A, 27B, 27C, 27CH or 27D | Meetings with more than one person relating to complaints, disciplinary proceedings or student support Standard 28, 29, 29A or 29B |