PART 14Requirements on responsible individuals for ensuring the compliance of the service
Duty to ensure there are systems in place to record incidents and complaints56
The responsible individual must ensure that there are effective systems in place to record incidents, complaints and matters on which notifications must be made in accordance with regulations 41 and 63.
Duty to ensure there are systems in place for keeping of records57
The responsible individual must ensure that there are effective systems in place in relation to the keeping of records, which include systems for ensuring the accuracy and completeness of records which are required to be kept by regulation 40.
Duty to ensure policies and procedures are up to date58
The responsible individual must put suitable arrangements in place to ensure that the service provider’s policies and procedures are kept up to date, having regard to the statement of purpose.