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Rheoliadau Gwasanaethau Eirioli Rheoleiddiedig (Darparwyr Gwasanaethau ac Unigolion Cyfrifol) (Cymru) 2019
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RHAN 5Gofynion ar ddarparwyr gwasanaethau o ran yr wybodaeth sydd i’w darparu i unigolion wrth gychwyn darparu eiriolaeth
Gwybodaeth am y gwasanaeth
15.—(1) Rhaid i’r darparwr gwasanaeth lunio canllaw ysgrifenedig ar y gwasanaeth.
(2) Rhaid i’r canllaw—
(a)cael ei ddyddio, ei adolygu o leiaf bob blwyddyn a’i ddiweddaru fel y bo angen;
(b)bod mewn iaith, arddull, cyflwyniad a fformat priodol, gan roi sylw i’r datganiad o ddiben ar gyfer y gwasanaeth;
(c)cael ei roi i bob unigolyn sy’n cael eiriolaeth;
(d)cael ei roi i awdurdodau comisiynu; ac
(e)cael ei wneud ar gael i eraill ar gais, oni bai nad yw hyn yn briodol neu y byddai’n anghyson â llesiant unigolyn.
(3) Rhaid i’r canllaw gynnwys gwybodaeth am sut i godi pryder neu wneud cwyn.
(4) Rhaid i’r darparwr gwasanaeth sicrhau bod pob unigolyn yn cael unrhyw gymorth sy’n angenrheidiol i’w alluogi i ddeall yr wybodaeth a gynhwysir yn y canllaw.
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