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18.—(1) The service provider must ensure that individuals are treated with respect and sensitivity.
(2) This includes, but is not limited to—
(a)respecting the individual's privacy and dignity;
(b)promoting the individual's autonomy and independence;
(c)having regard to any relevant protected characteristics (as defined in section 4 of the Equality Act 2010 M1) of the individual.
Commencement Information
Marginal Citations