PART 2General requirements on service providers
Requirements in relation to the responsible individualI16
1
This regulation does not apply to a service provider who is an individual.
2
A service provider to whom this regulation applies must ensure that the person who is designated as the responsible individual—
a
is supported to carry out their duties effectively; and
b
undertakes appropriate training.
3
In the event that the service provider has reason to believe that the responsible individual has not complied with a requirement imposed by the regulations 36 to 54, the provider must—
a
take such action as is necessary to ensure that the requirement is complied with; and
b
notify the service regulator.
4
During any time when the responsible individual is unable to fulfil their duties, the service provider must ensure that there are arrangements in place for—
a
the effective management of the service,
b
the effective oversight of the service,
c
the compliance of the service with the requirements of the regulations in F1Parts 2 to 15, and
d
monitoring, reviewing and improving the quality of the advocacy provided.
5
If the responsible individual is unable to fulfil their duties for a period of more than 28 days, the service provider must—
a
notify the service regulator; and
b
inform the service regulator of the interim arrangements made to comply with paragraph (4).