PART 2General requirements on service providers

Requirements to provide the service in accordance with policies and proceduresI19

1

The service provider must ensure that the following policies and procedures are in place for the service—

  • Commencement of the service (see Part 3, regulation 11)

  • Confidentiality (see Part 6, regulation 19)

  • Safeguarding (see Part 7, regulation 21)

  • Staff support and development (see Part 8, regulation 25)

  • Staff discipline (see Part 8, regulation 28)

  • Complaints (see Part 10, regulation 34)

  • Whistleblowing (see Part 10, regulation 35).

2

The service provider must have such other policies and procedures in place as are reasonably necessary to support the aims and objectives of the service.

3

The service provider must ensure that the content of the policies and procedures which are required to be in place by virtue of paragraphs (1) and (2) is—

a

appropriate to the needs of individuals for whom advocacy is provided,

b

consistent with the statement of purpose, and

c

kept up-to-date.

4

The service provider must ensure that the service is provided in accordance with those policies and procedures.