PART 4Requirements on service providers as to the information to be provided to individuals on commencement of the provision of care and support

Information about the serviceI112

1

The service provider must prepare a written guide to the service.

2

The guide must be—

a

dated, reviewed at least annually and updated as necessary,

b

in a language, style, presentation and format which is appropriate for both children (of all ages and understanding) and adults,

c

given to—

i

any child placed by the service provider,

ii

any foster parents and prospective foster parents,

iii

the placing authority, and

d

made available to others on request, unless this is not appropriate or would be inconsistent with the well-being of the child.

3

The guide must contain the following—

a

a summary of the policies and procedures which the service provider must put in place under regulation 9(1)(a), (b), (c), (d), (e), (f), (i) and (k),

b

information about how to make a complaint,

c

information about the availability of advocacy services for children who are looked after by a local authority,

d

information about the role and contact details for the Children's Commissioner for Wales.

4

The service provider must ensure that children receive such support as is necessary to enable them to understand the information contained in the guide.