PART 4Requirements on service providers as to the information to be provided to individuals on commencement of the provision of care and support
Information about the serviceI112
1
The service provider must prepare a written guide to the service.
2
The guide must be—
a
dated, reviewed at least annually and updated as necessary,
b
in a language, style, presentation and format which is appropriate for both children (of all ages and understanding) and adults,
c
given to—
i
any child placed by the service provider,
ii
any foster parents and prospective foster parents,
iii
the placing authority, and
d
made available to others on request, unless this is not appropriate or would be inconsistent with the well-being of the child.
3
The guide must contain the following—
a
a summary of the policies and procedures which the service provider must put in place under regulation 9(1)(a), (b), (c), (d), (e), (f), (i) and (k),
b
information about how to make a complaint,
c
information about the availability of advocacy services for children who are looked after by a local authority,
d
information about the role and contact details for the Children's Commissioner for Wales.
4
The service provider must ensure that children receive such support as is necessary to enable them to understand the information contained in the guide.