Rhl. 42 mewn grym ar 29.4.2019, gweler rhl. 1(2)

http://www.legislation.gov.uk/wsi/2019/169/regulation/42/welshRheoliadau Gwasanaethau Maethu Rheoleiddiedig (Darparwyr Gwasanaethau ac Unigolion Cyfrifol) (Cymru) 2019cyGOFAL CYMDEITHASOL, CYMRU2024-06-18Statute Law Database2019-01-31Cyflwynodd Rhan 1 o Ddeddf Rheoleiddio ac Arolygu Gofal Cymdeithasol (Cymru) 2016 (“Deddf 2016”) system newydd o reoleiddio gwasanaethau gofal a chymorth yng Nghymru, gan ddisodli’r un a sefydlwyd o dan Ddeddf Safonau Gofal 2000.RHAN 10Gofynion eraill ar ddarparwyr gwasanaethau42Polisi a gweithdrefnau cwyno1

Rhaid i’r darparwr gwasanaeth gael polisi cwyno yn ei le a sicrhau bod y gwasanaeth yn cael ei weithredu yn unol â’r polisi hwnnw.

2

Rhaid iʼr polisi cwyno gynnwys gweithdrefnau ar gyfer ystyried cwynion a wneir iʼr darparwr gwasanaeth gan neu ar ran plant sydd wedi eu lleoli gan y darparwr ynghylch—

a

y darparwr,

b

rhieni maeth, ac

c

unrhyw fater arall y maeʼr darparwr yn ystyried ei fod yn berthnasol.

3

Rhaid i’r polisi cwyno gynnwys gweithdrefnau ar gyfer ystyried cwynion a wneir i’r darparwr gwasanaeth gan neu ar ran unrhyw blant eraill y gall y lleoliad sy’n cael ei wneud effeithio arnynt ynghylch—

a

y darparwr, a

b

unrhyw fater arall y maeʼr darparwr yn ystyried ei fod yn berthnasol.

4

Rhaid iʼr polisi cwyno gynnwys gweithdrefnau ar gyfer ystyried cwynion a wneir iʼr darparwr gwasanaeth gan rieni maeth ynghylch—

a

y darparwr, a

b

unrhyw fater arall y maeʼr darparwr yn ystyried ei fod yn berthnasol.

5

Rhaid iʼr polisi cwyno gynnwys gweithdrefnau ar gyfer ystyried cwynion a wneir iʼr darparwr gwasanaeth gan rieni unrhyw blentyn sydd wedi ei leoli gan y darparwr ynghylch—

a

y darparwr, a

b

unrhyw fater arall y maeʼr darparwr yn ystyried ei fod yn berthnasol.

6

Rhaid i’r darparwr gwasanaeth roi trefniadau effeithiol yn eu lle ar gyfer ymdrin â chwynion, gan gynnwys trefniadau ar gyfer—

a

nodi cwynion ac ymchwilio iddynt,

b

rhoi ymateb priodol i berson sy’n gwneud cwyn, os yw’n rhesymol ymarferol cysylltu â’r person hwnnw,

c

sicrhau bod camau gweithredu priodol yn cael eu cymryd yn dilyn ymchwiliad, a

d

cadw cofnodion syʼn ymwneud âʼr materion yn is-baragraffau (a) i (c).

7

Rhaid iʼr darparwr gwasanaeth ddarparu crynodeb o gwynion, ymatebion ac unrhyw gamau gweithredu dilynol a gymerir i Weinidogion Cymru o fewn 28 o ddiwrnodau i gael cais i wneud hynny.

8

Rhaid i’r darparwr gwasanaeth—

a

dadansoddi gwybodaeth syʼn ymwneud â chwynion a phryderon, a

b

gan roi sylw iʼr dadansoddiad hwnnw, nodi unrhyw feysydd iʼw gwella.

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<p>
Rhl. 42 mewn grym ar 29.4.2019, gweler
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42
</num>
<heading>Polisi a gweithdrefnau cwyno</heading>
<paragraph eId="regulation-42-1">
<num>1</num>
<content>
<p>Rhaid i’r darparwr gwasanaeth gael polisi cwyno yn ei le a sicrhau bod y gwasanaeth yn cael ei weithredu yn unol â’r polisi hwnnw.</p>
</content>
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<paragraph eId="regulation-42-2">
<num>2</num>
<intro>
<p>Rhaid iʼr polisi cwyno gynnwys gweithdrefnau ar gyfer ystyried cwynion a wneir iʼr darparwr gwasanaeth gan neu ar ran plant sydd wedi eu lleoli gan y darparwr ynghylch—</p>
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<subparagraph eId="regulation-42-2-a">
<num>a</num>
<content>
<p>y darparwr,</p>
</content>
</subparagraph>
<subparagraph eId="regulation-42-2-b">
<num>b</num>
<content>
<p>rhieni maeth, ac</p>
</content>
</subparagraph>
<subparagraph eId="regulation-42-2-c">
<num>c</num>
<content>
<p>unrhyw fater arall y maeʼr darparwr yn ystyried ei fod yn berthnasol.</p>
</content>
</subparagraph>
</paragraph>
<paragraph eId="regulation-42-3">
<num>3</num>
<intro>
<p>Rhaid i’r polisi cwyno gynnwys gweithdrefnau ar gyfer ystyried cwynion a wneir i’r darparwr gwasanaeth gan neu ar ran unrhyw blant eraill y gall y lleoliad sy’n cael ei wneud effeithio arnynt ynghylch—</p>
</intro>
<subparagraph eId="regulation-42-3-a">
<num>a</num>
<content>
<p>y darparwr, a</p>
</content>
</subparagraph>
<subparagraph eId="regulation-42-3-b">
<num>b</num>
<content>
<p>unrhyw fater arall y maeʼr darparwr yn ystyried ei fod yn berthnasol.</p>
</content>
</subparagraph>
</paragraph>
<paragraph eId="regulation-42-4">
<num>4</num>
<intro>
<p>Rhaid iʼr polisi cwyno gynnwys gweithdrefnau ar gyfer ystyried cwynion a wneir iʼr darparwr gwasanaeth gan rieni maeth ynghylch—</p>
</intro>
<subparagraph eId="regulation-42-4-a">
<num>a</num>
<content>
<p>y darparwr, a</p>
</content>
</subparagraph>
<subparagraph eId="regulation-42-4-b">
<num>b</num>
<content>
<p>unrhyw fater arall y maeʼr darparwr yn ystyried ei fod yn berthnasol.</p>
</content>
</subparagraph>
</paragraph>
<paragraph eId="regulation-42-5">
<num>5</num>
<intro>
<p>Rhaid iʼr polisi cwyno gynnwys gweithdrefnau ar gyfer ystyried cwynion a wneir iʼr darparwr gwasanaeth gan rieni unrhyw blentyn sydd wedi ei leoli gan y darparwr ynghylch—</p>
</intro>
<subparagraph eId="regulation-42-5-a">
<num>a</num>
<content>
<p>y darparwr, a</p>
</content>
</subparagraph>
<subparagraph eId="regulation-42-5-b">
<num>b</num>
<content>
<p>unrhyw fater arall y maeʼr darparwr yn ystyried ei fod yn berthnasol.</p>
</content>
</subparagraph>
</paragraph>
<paragraph eId="regulation-42-6">
<num>6</num>
<intro>
<p>Rhaid i’r darparwr gwasanaeth roi trefniadau effeithiol yn eu lle ar gyfer ymdrin â chwynion, gan gynnwys trefniadau ar gyfer—</p>
</intro>
<subparagraph eId="regulation-42-6-a">
<num>a</num>
<content>
<p>nodi cwynion ac ymchwilio iddynt,</p>
</content>
</subparagraph>
<subparagraph eId="regulation-42-6-b">
<num>b</num>
<content>
<p>rhoi ymateb priodol i berson sy’n gwneud cwyn, os yw’n rhesymol ymarferol cysylltu â’r person hwnnw,</p>
</content>
</subparagraph>
<subparagraph eId="regulation-42-6-c">
<num>c</num>
<content>
<p>sicrhau bod camau gweithredu priodol yn cael eu cymryd yn dilyn ymchwiliad, a</p>
</content>
</subparagraph>
<subparagraph eId="regulation-42-6-d">
<num>d</num>
<content>
<p>cadw cofnodion syʼn ymwneud âʼr materion yn is-baragraffau (a) i (c).</p>
</content>
</subparagraph>
</paragraph>
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<num>7</num>
<content>
<p>Rhaid iʼr darparwr gwasanaeth ddarparu crynodeb o gwynion, ymatebion ac unrhyw gamau gweithredu dilynol a gymerir i Weinidogion Cymru o fewn 28 o ddiwrnodau i gael cais i wneud hynny.</p>
</content>
</paragraph>
<paragraph eId="regulation-42-8">
<num>8</num>
<intro>
<p>Rhaid i’r darparwr gwasanaeth—</p>
</intro>
<subparagraph eId="regulation-42-8-a">
<num>a</num>
<content>
<p>dadansoddi gwybodaeth syʼn ymwneud â chwynion a phryderon, a</p>
</content>
</subparagraph>
<subparagraph eId="regulation-42-8-b">
<num>b</num>
<content>
<p>gan roi sylw iʼr dadansoddiad hwnnw, nodi unrhyw feysydd iʼw gwella.</p>
</content>
</subparagraph>
</paragraph>
</hcontainer>
</part>
</portionBody>
</portion>
</akomaNtoso>