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This is the original version (as it was originally made). Dim ond ar ei ffurf wreiddiol y mae’r eitem hon o ddeddfwriaeth ar gael ar hyn o bryd.
39.—(1) Rhaid i’r rheolwr roi trefniadau addas yn eu lle i sefydlu a chynnal system ar gyfer monitro, adolygu a gwella ansawdd y gwasanaeth.
(2) Rhaid i’r system a sefydlir o dan baragraff (1) wneud darpariaeth i ansawdd y gwasanaeth gael ei adolygu mor aml ag sy’n ofynnol ond o leiaf bob 6 mis.
(3) Fel rhan o unrhyw adolygiad a gynhelir, rhaid i’r rheolwr wneud trefniadau ar gyfer—
(a)ystyried canlyniad yr ymgysylltiad ag unigolion ac eraill, fel sy’n ofynnol gan reoliad 35 (ymgysylltu ag unigolion ac eraill);
(b)dadansoddi’r data cyfanredol ar ddigwyddiadau, digwyddiadau hysbysadwy, materion diogelu, chwythu’r chwiban, pryderon a chwynion;
(c)adolygu unrhyw gamau gweithredu a gymerir mewn perthynas â chwynion;
(d)ystyried canlyniad unrhyw archwiliad o gywirdeb a chyflawnrwydd cofnodion.
(4) Ar ôl cwblhau adolygiad o ansawdd y gwasanaeth yn unol â’r rheoliad hwn, rhaid i’r rheolwr lunio adroddiad i’r darparwr gwasanaeth y mae rhaid iddo gynnwys—
(a)asesiad o safon y cymorth a ddarperir, a
(b)argymhellion ar gyfer gwella’r gwasanaeth.
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