21.—(1) The service provider must ensure that at all times a sufficient number of suitably qualified, trained, skilled, competent and experienced staff are deployed to work at the service, having regard to—
(a)the statement of purpose for the service,
(b)the individuals’ need for support,
(c)assisting individuals to meet their need for support,
(d)the need to safeguard and promote the health and welfare of children, and
(e)the requirements of these Regulations.
(2) The service provider must ensure that suitable arrangements are made for the support and development staff.
22.—(1) The service provider must not—
(a)employ a person under a contract of employment to work at the service unless that person is fit do so;
(b)allow a volunteer to work at the service unless that person is fit to do so;
(c)allow any other person to work at the service in a position in which that person may, in the course of duties, have regular contact with individuals who are receiving support or with other persons who are vulnerable unless that person is fit to do so.
(2) For the purposes of paragraph (1), a person is not fit to work at the service unless—
(a)the person is of suitable integrity and good character;
(b)the person has the qualifications, skills, competence and experience necessary for the work that person is to perform;
(c)the person is able by reason of their health, after reasonable adjustments are made, to properly perform the tasks which are intrinsic to the work for which that person is employed or engaged;
(d)the person has provided full and satisfactory information or documentation, as the case may be, in respect of each of the matters specified in Part 1 of Schedule 2 and this information or documentation is available at the service for inspection by the service regulator;
(e)where the person is employed by the service provider to manage the service, from 1 April 2022, the person is registered as a social care manager with Social Care Wales.
(3) An appropriate DBS certificate must be applied for by, or on behalf of the service provider, for the purpose of assessing the suitability of a person for the post referred to in paragraph (1). But this requirement does not apply if the person working at the service is registered with the Disclosure and Barring Service update service (referred to in this regulation as “the DBS update service”).
(4) Where a person being considered for a post referred to in paragraph (1) is registered with the DBS update service, the service provider must check the person’s DBS certificate status for the purpose of assessing the suitability of that person for that post.
(5) Where a person appointed to a post referred to in paragraph (1) is registered with the DBS update service, the service provider must check the person’s DBS certificate status at least annually.
(6) Where a person appointed to a post referred to in paragraph (1) is not registered with the DBS update service, the service provider must apply for a new DBS certificate in respect of that person within three years of the issue of the certificate applied for in accordance with paragraph (3) and thereafter further such applications must be made at least every three years.
(7) If any person working at the service is no longer fit to work at the service as a result of one or more of the requirements in paragraph (2) not being met, the service provider must—
(a)take necessary and proportionate action to ensure that the relevant requirements are complied with;
(b)where appropriate, inform—
(i)the relevant regulatory or professional body;
(ii)the Disclosure and Barring Service.
23.—(1) The service provider must have a policy in place for the support and development of staff.
(2) The service provider must ensure that any person working at the service (including a person allowed to work as a volunteer)—
(a)receives an induction appropriate to their role;
(b)is made aware of their own responsibilities and those of other staff;
(c)receives appropriate supervision and appraisal;
(d)receives core training appropriate to the work to be performed by them;
(e)receives specialist training as appropriate;
(f)receives support and assistance to obtain such further training as is appropriate to the work they perform.
(3) The service provider must ensure that any person employed to work at the service as a manager is supported to maintain their registration with Social Care Wales.
24.—(1) The service provider must ensure that all persons working at the service (including any person allowed to work as a volunteer) are provided with information about the service and the way it is provided.
(2) The service provider must ensure that there are arrangements in place to make staff aware of any codes of practice about the standards of conduct expected of social care workers, which are required to be published by Social Care Wales under section 112(1)(a) of the 2016 Act.
25.—(1) The service provider must put in place and operate a disciplinary procedure.
(2) The disciplinary procedure must include—
(a)provision for the suspension, and the taking of action short of suspension, of an employee, in the interests of the safety or well-being of individuals;
(b)provision that a failure on the part of an employee to report an incident of abuse, or suspected abuse, to an appropriate person, is grounds on which disciplinary proceedings may be instituted.
(3) For the purpose of paragraph (2)(b), an appropriate person is—
(a)the service provider,
(b)an officer of the service regulator,
(c)an officer of the local authority for the area where the service is provided,
(d)in the case of an incident of abuse or suspected abuse of a child, an officer of the National Society for the Prevention of Cruelty to Children, or
(e)a police officer,
as the case may be.