PART 4Requirement on service providers as to the standards of support to be provided

Respect and sensitivity17

1

The service provider must ensure that individuals are treated with respect and sensitivity.

2

This includes, but is not limited to—

a

respecting the individual’s privacy and dignity;

b

respecting the individual’s rights to confidentiality;

c

promoting the individual’s autonomy and independence;

d

having regard to any relevant protected characteristics (as defined in section 4 of the Equality Act 201010) of the individual.