PART 4Requirement on service providers as to the standards of support to be provided
Respect and sensitivity17
1
The service provider must ensure that individuals are treated with respect and sensitivity.
2
This includes, but is not limited to—
a
respecting the individual’s privacy and dignity;
b
respecting the individual’s rights to confidentiality;
c
promoting the individual’s autonomy and independence;
d
having regard to any relevant protected characteristics (as defined in section 4 of the Equality Act 201010) of the individual.