PART 5Requirements on service providers as to the information to be provided to individuals on commencement of the provision of support
Information about the serviceI113
1
The service provider must prepare a written guide to the service.
2
The guide must be—
a
dated, reviewed at least annually and updated as necessary;
b
in an appropriate language, style, presentation and format, having regard to the statement of purpose for the service;
c
given to any individual who is receiving support;
d
made available to others on request, unless this is not appropriate or would be inconsistent with the well-being of an individual.
3
The guide must contain information about—
a
how to raise a concern or make a complaint;
b
the availability of advocacy services;
c
the role and contact details for the Children's Commissioner for Wales.
4
The service provider must ensure that an individual receives such assistance as is necessary to enable the individual to understand the information contained in the guide.
Service agreementI214
1
The service provider must ensure that every individual who receives support is given a signed copy of any agreement relating to—
a
the support provided to the individual;
b
any other services provided to the individual.
2
The service provider must ensure that the individual receives such assistance as is necessary to enable the individual to understand the information contained in any such agreement.