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The Regulated Adoption Services (Service Providers and Responsible Individuals) (Wales) Regulations 2019

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Changes over time for: Section 33

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There are currently no known outstanding effects for the The Regulated Adoption Services (Service Providers and Responsible Individuals) (Wales) Regulations 2019, Section 33. Help about Changes to Legislation

Complaints policy and procedureE+W

33.—(1) The service provider must have a complaints policy in place and ensure that the service is operated in accordance with that policy.

(2) The service provider must have effective arrangements in place for dealing with complaints including arrangements for—

(a)identifying and investigating complaints,

(b)giving an appropriate response to a person who makes a complaint, if it is reasonably practicable to contact that person,

(c)ensuring that appropriate action is taken following an investigation, and

(d)keeping records relating to the matters in sub-paragraphs (a) to (c).

(3) The service provider must provide a summary of complaints, responses and any subsequent action taken to the service regulator within 28 days of being requested to do so.

(4) The service provider must—

(a)analyse information relating to complaints and concerns, and

(b)having regard to that analysis, identify any areas for improvement.

Commencement Information

I1Reg. 33 in force at 29.4.2019, see reg. 1(2)

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