http://www.legislation.gov.uk/wsi/2019/762/regulation/33/madeThe Regulated Adoption Services (Service Providers and Responsible Individuals) (Wales) Regulations 2019enKing's Printer of Acts of Parliament2019-11-21SOCIAL CARE, WALES These Regulations are made under the Regulation and Inspection of Social Care (Wales) Act 2016 (“the Act”) and set out the regulatory requirements and related provisions for providers of regulated adoption services and for those persons who are designated as the “responsible individuals” for such services. PART 10Other requirements on service providersComplaints policy and procedure 33 1 The service provider must have a complaints policy in place and ensure that the service is operated in accordance with that policy. 2 The service provider must have effective arrangements in place for dealing with complaints including arrangements for— a identifying and investigating complaints, b giving an appropriate response to a person who makes a complaint, if it is reasonably practicable to contact that person, c ensuring that appropriate action is taken following an investigation, and d keeping records relating to the matters in sub-paragraphs (a) to (c). 3 The service provider must provide a summary of complaints, responses and any subsequent action taken to the service regulator within 28 days of being requested to do so. 4 The service provider must— a analyse information relating to complaints and concerns, and b having regard to that analysis, identify any areas for improvement.
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<dc:title>The Regulated Adoption Services (Service Providers and Responsible Individuals) (Wales) Regulations 2019</dc:title>
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<dc:description>These Regulations are made under the Regulation and Inspection of Social Care (Wales) Act 2016 (“the Act”) and set out the regulatory requirements and related provisions for providers of regulated adoption services and for those persons who are designated as the “responsible individuals” for such services.</dc:description>
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<Number>PART 10</Number>
<Title id="p00579">Other requirements on service providers</Title>
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<Title>Complaints policy and procedure</Title>
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<Text>The service provider must have a complaints policy in place and ensure that the service is operated in accordance with that policy.</Text>
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<Text>The service provider must have effective arrangements in place for dealing with complaints including arrangements for—</Text>
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<Text>keeping records relating to the matters in sub-paragraphs (a) to (c).</Text>
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<Text>The service provider must provide a summary of complaints, responses and any subsequent action taken to the service regulator within 28 days of being requested to do so.</Text>
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<Text>The service provider must—</Text>
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