Welsh Language16A

1

Where the contractor18 provides dental services under the contract19 through the medium of Welsh, it must notify the Local Health Board20 in writing.

2

The contractor must make available a Welsh language version of any document or form for use by patients21 and/or members of the public, provided by the Local Health Board.

3

Where the contractor displays a new sign or notice in connection with dental services provided under the contract, the text on the sign or notice must be in English and Welsh, and the contractor may utilise the translation service offered by the Local Health Board for this purpose.

4

The contractor must encourage the wearing of a badge, provided by the Local Health Board, by those delivering dental services under the contract who are Welsh speaking, to convey that they are able to speak Welsh.

5

The contractor must encourage those delivering dental services under the contract to utilise information and/or attend training courses and events provided by the Local Health Board, so that they can develop—

a

an awareness of the Welsh language (including awareness of its history and its role in Welsh culture); and

b

an understanding of how the Welsh language can be used when delivering dental services under the contract.

6

The contractor must encourage those delivering dental services under the contract to establish and record the Welsh or English language preference expressed by or on behalf of a patient.