Public Services Ombudsman (Wales) Act 2005

1. Introduction

2. Summary

3. Territorial Extent and Devolution

4. Commentary on Sections

   1. Part 1: the Public Services Ombudsman for Wales

      1. Section 1: The Public Services Ombudsman for Wales

   2. Schedule 1: Public Services Ombudsman for Wales: Appointment Etc.

   3. Part 2: Investigation of Complaints

      1. Power of investigation

         1. Section 2: Power of investigation

         2. Section 3: Alternative resolution of complaints

      2. Complaints

         1. Section 4: Who can complain

         2. Section 5: Requirements: complaints made to the Ombudsman

         3. Section 6: Requirements: complaints referred to the Ombudsman

      3. Matters which may be investigated

         1. Section 7: Matters which may be investigated

         2. Section 8: Exclusion: matters not relating to Wales

         3. Section 9: Exclusion: other remedies

         4. Section 10: Other excluded matters

   4. Schedule 2: Excluded Matters

      1. Section 11: Decisions taken without maladministration

      2. Decisions not to investigate etc.

         1. Section 12: Decisions not to investigate or to discontinue investigation

      3. Investigation procedure and evidence

         1. Section 13: Investigation procedure

         2. Section 14: Information, documents and evidence

         3. Section 15: Obstruction and contempt

      4. Reports of investigations

         1. Section 16: Reports of Investigations

         2. Section 17: Publicising reports

         3. Section 18: Publicising reports: health care providers

         4. Section 19: Action following receipt of a report

         5. Section 20: Non-action following receipt of a report

         6. Section 21: Reports: alternative procedure

      5. Special reports

         1. Section 22: Special reports

         2. Section 23: Special reports: supplementary

         3. Section 24: Special reports relating to the Assembly

      6. Consultation and co-operation

         1. Section 25: Consultation and co-operation with other ombudsmen

      7. Disclosure

         1. Section 26: Disclosure of information

         2. Section 27: Disclosure prejudicial to the safety of the State or contrary to the public interest

         3. Section 28: Listed Authorities

   5. Schedule 3 Listed Authorities

      1. Section 29: Restrictions on power to amend Schedule 3

      2. Section 30: Provisions in orders adding persons to Schedule 3

      3. Miscellaneous

         1. Section 31: Power to issue guidance

         2. Section 32: Protection from defamation claims

         3. Section 33: Publicity for complaints procedures

         4. Section 34: Compensation for the person aggrieved

   6. Part 3: Miscellaneous and General

      1. Conduct of local government members and employees

         1. Section 35: Conduct of local government members and employees

   7. Schedule 4: Conduct of Local Government Members and Employees

      1. Abolition of existing bodies and offices

         1. Section 36: Abolition of existing bodies and offices

         2. Section 37: Transfer of property, staff etc.

   8. Schedule 5: Transfer of Staff, Property Etc.

      1. Section 38: Undetermined complaints

      2. General

         1. Section 39: Amendments and repeals

         2. Section 40: Commencement

         3. Section 41: Interpretation

         4. Section 42: Former health care providers and social landlords: modifications

         5. Section 43: Consequential, transitional provisions etc.

         6. Section 44: Orders, regulations and directions

         7. Section 45: Extent

5. Commencement

6. Glossary of Terms

7. Hansard References