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Public Services Ombudsman (Wales) Act 2019
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Public Services Ombudsman (Wales) Act 2019,
PART 1
is up to date with all changes known to be in force on or before 03 December 2024. There are changes that may be brought into force at a future date. Changes that have been made appear in the content and are referenced with annotations.
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Revised legislation carried on this site may not be fully up to date. Changes and effects are recorded by our editorial team in lists which can be found in the ‘Changes to Legislation’ area. Where those effects have yet to be applied to the text of the legislation by the editorial team they are also listed alongside the legislation in the affected provisions. Use the ‘more’ link to open the changes and effects relevant to the provision you are viewing.
Changes and effects yet to be applied to Part 1:
- s. 65(7)(f) inserted by 2022 c. 30 Sch. 10 para. 6(2)(a) (Welsh language text)
- s. 65(7)(f) inserted by 2022 c. 30 Sch. 10 para. 6(2)(b) (English language text)
Changes and effects yet to be applied to the whole Act associated Parts and Chapters:
Whole provisions yet to be inserted into this Act (including any effects on those provisions):
- s. 65(7)(f) inserted by 2022 c. 30 Sch. 10 para. 6(2)(a) (Welsh language text)
- s. 65(7)(f) inserted by 2022 c. 30 Sch. 10 para. 6(2)(b) (English language text)
PART 1 E+WINTRODUCTION
1OverviewE+W
(1)This Part of the Act is an overview of the main provisions of the Act.
(2)Part 2 provides for the continuation of the role of the Ombudsman.
(3)Part 3 makes provision for—
(a)the Ombudsman to investigate listed authorities;
(b)who can make and refer complaints to the Ombudsman;
(c)the matters that may be investigated by the Ombudsman;
(d)the procedures that apply to the Ombudsman's investigations;
(e)the Ombudsman's powers to deal with obstruction and contempt;
(f)the Ombudsman to prepare reports of investigations;
(g)the Ombudsman to issue guidance to listed authorities about good administrative practice;
(h)listed authorities to compensate persons aggrieved.
(4)Part 4 makes provision for—
(a)the Ombudsman to publish a statement of principles about the complaints-handling procedures of listed authorities, and the Assembly procedure that applies to the statement of principles;
(b)the Ombudsman to publish model complaints-handling procedures for listed authorities;
(c)requiring a listed authority to comply with a model complaints-handling procedure that applies to the listed authority;
(d)the Ombudsman to declare that the complaints-handling procedure of a listed authority does not comply with the model complaints-handling procedure;
(e)the Ombudsman to promote best practice in relation to complaints-handling.
(5)Part 5 makes provision for—
(a)the Ombudsman to investigate social care providers and palliative care providers;
(b)who can make and refer complaints to the Ombudsman about social care and palliative care;
(c)the social care and palliative care matters that may be investigated by the Ombudsman;
(d)the procedures that apply to the Ombudsman's investigations into social care and palliative care;
(e)the Ombudsman to prepare reports of investigations into social care and palliative care.
(6)Part 6 makes supplementary provision for—
(a)the Ombudsman to work with other ombudsmen and commissioners etc. in relation to investigations;
(b)the disclosure and protection of information and publications in relation to investigations.
(7)Part 7 makes miscellaneous provision, including adding the Ombudsman to Schedule 6 to the Welsh Language Standards (No. 2) Regulations 2016 and a requirement for the review of the operation of this Act by the Assembly.
Commencement Information
I1S. 1 in force at 23.7.2019 by S.I. 2019/1096, reg. 2
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Explanatory Notes
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