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Public Services Ombudsman (Wales) Act 2019

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Status:

Point in time view as at 20/12/2023.

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There are outstanding changes not yet made by the legislation.gov.uk editorial team to Public Services Ombudsman (Wales) Act 2019. Any changes that have already been made by the team appear in the content and are referenced with annotations. Help about Changes to Legislation

1OverviewE+W

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(1)This Part of the Act is an overview of the main provisions of the Act.

(2)Part 2 provides for the continuation of the role of the Ombudsman.

(3)Part 3 makes provision for—

(a)the Ombudsman to investigate listed authorities;

(b)who can make and refer complaints to the Ombudsman;

(c)the matters that may be investigated by the Ombudsman;

(d)the procedures that apply to the Ombudsman's investigations;

(e)the Ombudsman's powers to deal with obstruction and contempt;

(f)the Ombudsman to prepare reports of investigations;

(g)the Ombudsman to issue guidance to listed authorities about good administrative practice;

(h)listed authorities to compensate persons aggrieved.

(4)Part 4 makes provision for—

(a)the Ombudsman to publish a statement of principles about the complaints-handling procedures of listed authorities, and the Assembly procedure that applies to the statement of principles;

(b)the Ombudsman to publish model complaints-handling procedures for listed authorities;

(c)requiring a listed authority to comply with a model complaints-handling procedure that applies to the listed authority;

(d)the Ombudsman to declare that the complaints-handling procedure of a listed authority does not comply with the model complaints-handling procedure;

(e)the Ombudsman to promote best practice in relation to complaints-handling.

(5)Part 5 makes provision for—

(a)the Ombudsman to investigate social care providers and palliative care providers;

(b)who can make and refer complaints to the Ombudsman about social care and palliative care;

(c)the social care and palliative care matters that may be investigated by the Ombudsman;

(d)the procedures that apply to the Ombudsman's investigations into social care and palliative care;

(e)the Ombudsman to prepare reports of investigations into social care and palliative care.

(6)Part 6 makes supplementary provision for—

(a)the Ombudsman to work with other ombudsmen and commissioners etc. in relation to investigations;

(b)the disclosure and protection of information and publications in relation to investigations.

(7)Part 7 makes miscellaneous provision, including adding the Ombudsman to Schedule 6 to the Welsh Language Standards (No. 2) Regulations 2016 and a requirement for the review of the operation of this Act by the Assembly.

Commencement Information

I1S. 1 in force at 23.7.2019 by S.I. 2019/1096, reg. 2

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