Competition and Service (Utilities) Act 1992

1. Introductory Text

2. Part I Standards of Performance and Service to Customers

   1. Telecommunications

      1. 1. Standards of performance.

      2. 2. Information with respect to levels of performance.

      3. 3. Information to be given to customers about overall performance.

      4. 4. Procedures for dealing with complaints.

      5. 5. Disputes about discrimination etc. in fixing charges.

      6. 6. Billing disputes.

      7. 7. Deposits.

      8. 8. Disconnections.

      9. 9. Enforcement of standards of performance, etc.

      10. 10. Interpretation.

   2. Gas supply

      1. 11. Standards of performance.

      2. 12. Information with respect to levels of performance.

      3. 13. Information to be given to customers about overall performance.

      4. 14. Procedures for dealing with complaints.

      5. 15. Promotion of efficient use of gas.

      6. 16. Determination of disputes.

      7. 17. Billing disputes.

      8. 18. Preliminary investigation of disputes by Gas Consumers’ Council

      9. 19. Disconnections.

   3. Electricity supply

      1. 20. Research concerning views of customers.

      2. 21. Information to be given to customers about overall performance.

      3. 22. Procedures for dealing with complaints.

      4. 23. Billing disputes.

      5. 24. Compliance with standards of overall performance.

      6. 25. Determination of disputes by Director: interim directions.

   4. Water supply

      1. 26. Research concerning views of customers.

      2. 27. Information with respect to levels of performance.

      3. 28. Information to be given to customers about overall performance.

      4. 29. Procedures for dealing with complaints.

   5. Sewerage services

      1. 30. Research concerning views of customers.

      2. 31. Information with respect to levels of performance.

      3. 32. Information to be given to customers about overall performance.

      4. 33. Procedures for dealing with complaints.

   6. Water supply and sewerage services

      1. 34. Determination of disputes by the Director.

      2. 35. Reference of certain disputes to the Director.

      3. 36. Billing disputes.

3. Part II Competition

   1. Gas supply

      1. 37. The 25,000 therm limits.

      2. 38. Conveyance and storage of gas.

   2. Water supply and sewerage services

      1. 39. Mergers of water undertakers.

      2. 40. Inset appointments.

      3. 41. The domestic supply duty

      4. 42. Transitional provision with respect to replacement appointments.

      5. 43. Connections with water mains and communications with sewers.

      6. 44. Bulk supplies of water.

      7. 45. New connections with public sewers.

      8. 46. Discharges into and from public sewers.

      9. 47. Pipe-laying by water or sewerage undertaker in area of another such undertaker.

4. Part III Miscellaneous and Supplemental

   1. 48. Compliance orders against public gas suppliers.

   2. 49. Telecommunications: powers to make regulations.

   3. 50. Protection of interests of customers of water and sewerage undertakers.

   4. 51. Conditions for connections with water mains and for supplies of water.

   5. 52. Water supply and sewerage services: powers to make regulations.

   6. 53. Meters for disabled persons.

   7. 54. Corresponding provision for Northern Ireland.

   8. 55. Expenses.

   9. 56. Short title, commencement and extent, etc.